No HD Channels on iPad Pro 2018 12.9 inch

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
UKRoman
Posts: 3
Joined: Sat Feb 09, 2019 7:04 am

No HD Channels on iPad Pro 2018 12.9 inch

Postby UKRoman » Sat Feb 09, 2019 7:13 am

Hi,

I recently bought a new iPad Pro 2018 (12.9 inch version). Using the iOS App I can play SD channels fine, but HD channels will not play. Instead there is a blank screen for around a minute, then video appears playing very fast, as if to catch up with the live feed. Once it's caught up with itself it plays at a normal speed but there is no audio. Also the video quality is poor when it eventually starts playing.

I'm using a Connect Quatro with firmware version 20180921. iOS version 12.1.3.

Any ideas?

Thanks

Jackamus
Posts: 52
Joined: Thu Nov 10, 2016 3:33 pm

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby Jackamus » Sat Feb 09, 2019 11:57 am

Not that is would make a difference but 12.1.4 is now available.

UKRoman
Posts: 3
Joined: Sat Feb 09, 2019 7:04 am

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby UKRoman » Sat Feb 09, 2019 1:41 pm

Yeah, updated to that earlier but it made no difference I’m afraid..

garethw
Silicondust
Posts: 130
Joined: Tue Dec 22, 2015 3:22 pm

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby garethw » Sun Feb 10, 2019 8:34 am

Hello.

Apologies for this issue, it is known to us and we are working with Apple to resolve it.
Have you tried our beta app we just made available? We implemented a workaround for this issue until we have officially resolved it.
Download the "test flight" app on your pad.
PM me your email address you signed up to test flight with.
I can add you to the beta programme with the email address.
You will then get an invite to install the beta app on your pad, it's very simple to do.

Thanks

Gareth

UKRoman
Posts: 3
Joined: Sat Feb 09, 2019 7:04 am

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby UKRoman » Sun Feb 10, 2019 2:17 pm

Ah right, ok thanks. Will do.

Wbmanx
Posts: 11
Joined: Fri Nov 30, 2018 11:07 pm

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby Wbmanx » Thu Feb 14, 2019 2:31 pm

Hello.

Apologies for this issue, it is known to us and we are working with Apple to resolve it.
Have you tried our beta app we just made available? We implemented a workaround for this issue until we have officially resolved it.
Download the "test flight" app on your pad.
PM me your email address you signed up to test flight with.
I can add you to the beta programme with the email address.
You will then get an invite to install the beta app on your pad, it's very simple to do.

Thanks

Gareth
Where is the test flight app? I want to try it.

jasonl
Silicondust
Posts: 13036
Joined: Sun Oct 28, 2007 9:23 pm

Re: No HD Channels on iPad Pro 2018 12.9 inch

Postby jasonl » Thu Feb 14, 2019 4:52 pm

TestFlight is available in the app store.


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