No DVR detected

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
InTheBoilerRoom
Posts: 3
Joined: Wed May 23, 2018 7:56 am

No DVR detected

Postby InTheBoilerRoom » Mon Feb 04, 2019 10:54 am

I have an annual DVR subscription that should be good through April, but my hdhomerun.com is now saying, "No HDHomeRun DVR detected." I had no problem with the DVR last week. I haven't changed anything with the DVR software (version 20180327), and the PC is running with the software running with no change recently.

gtb
Expert
Posts: 3792
Joined: Thu Oct 06, 2011 1:00 pm
Location: Sunnyvale, CA USA

Re: No DVR detected

Postby gtb » Mon Feb 04, 2019 11:07 am

I haven't changed anything with the DVR software (version 20180327)
While I do not think it is the cause of your actual issue(*), the latest DVR software is 20180817.

(*) The first things to check are the logs from the record engine and make sure the engine is running. They will sometimes tell you where next to look. Have you made any recent changes to your internal network, or changed your internet gateway config, or has your external IP recently changed due to a recent Internet outage/restart? You can try to restart the engine to cause it to call home "now" to enable the dvr and ip association to be renewed for some of the cases.

InTheBoilerRoom
Posts: 3
Joined: Wed May 23, 2018 7:56 am

Re: No DVR detected

Postby InTheBoilerRoom » Tue Feb 05, 2019 12:48 pm

Yeah, I went ahead and upgraded to version 20180817, and that did not fix the problem. Within HDHomeRun Setup on the DVR tab, it indicates that the DVR account is active. I have this PC set for recordings, as I always have. Within the setup application, everything looks good. But the client apps still indicate no DVR set up. And, my.hdhomerun.com still says no HDHomeRun DVR detected. This really seems like an issue on the SiliconDust end with recognizing my active DVR account. Hopefully someone from SD can respond.

neil459
Posts: 85
Joined: Fri Mar 09, 2018 11:12 am

Re: No DVR detected

Postby neil459 » Tue Feb 05, 2019 1:30 pm

I seem to get this on a random basis anytime changes are made (software updates, network, etc.) In my previous cases it magically fixed itself after some time passed. YMMV.

jasonl
Silicondust
Posts: 13036
Joined: Sun Oct 28, 2007 9:23 pm

Re: No DVR detected

Postby jasonl » Wed Feb 06, 2019 7:51 pm

Your DVR is missing the StorageID setting in the registry, which should have been set when you installed the new software version. Do you have anything in place designed to interfere with programs accessing the registry?

handyd
Posts: 199
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: No DVR detected

Postby handyd » Wed Feb 06, 2019 8:24 pm

I'm having a similar issue. I just installed the DVR on a new Windows 10 computer. I unchecked the DVR on the old computer, but my.hdhomerun.com still does not show the new DVR. It's been about 6 hrs and I've rebooted the computer several times.

jasonl
Silicondust
Posts: 13036
Joined: Sun Oct 28, 2007 9:23 pm

Re: No DVR detected

Postby jasonl » Wed Feb 06, 2019 8:47 pm

I'm having a similar issue. I just installed the DVR on a new Windows 10 computer. I unchecked the DVR on the old computer, but my.hdhomerun.com still does not show the new DVR. It's been about 6 hrs and I've rebooted the computer several times.
Update to the new version that just came out.
https://download.silicondust.com/hdhome ... indows.exe

handyd
Posts: 199
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: No DVR detected

Postby handyd » Wed Feb 06, 2019 9:07 pm

Thank you.

Took about 10 minutes, but it showed up.

handyd
Posts: 199
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: No DVR detected

Postby handyd » Sat Feb 09, 2019 7:25 am

Jason,

is there a change log for the new version, 20190205?

jasonl
Silicondust
Posts: 13036
Joined: Sun Oct 28, 2007 9:23 pm

Re: No DVR detected

Postby jasonl » Mon Feb 11, 2019 4:42 pm

It fixed a bug where the StorageID setting was not added to the registry on the very first install, which is needed for the DVR to show up on my.hdhomerun.com. The only other change is that it includes the latest Win10 viewer app which will be sideloaded if sideloading is enabled.


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