DRM not working on my Shield - handyd

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
handyd
Posts: 202
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

DRM not working on my Shield - handyd

Postby handyd » Mon Jan 28, 2019 5:12 pm

I have the latest app version, but DRM isn't working on any channel. I was working in another issue with Nvidia and they had me put the Shield in Developer Mode. Would that prevent DRM from working?

rrussis82
Posts: 281
Joined: Tue Jul 10, 2018 12:46 pm
Location: Western MA

Re: DRM not working on my Shield

Postby rrussis82 » Mon Jan 28, 2019 5:30 pm

try rebooting all componenets. hdhomerun, dvr, and the nvidia shield

signcarver
Expert
Posts: 7874
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F

Re: DRM not working on my Shield

Postby signcarver » Mon Jan 28, 2019 5:43 pm

I don't recall developer mode causing an issue as far as being on but you may have done something in that to cause a problem... usually when I see such happen it's an rtt issue (if on wifi) or location services disabled and occasionally an issue with hdcp.

paulsaz
Posts: 39
Joined: Tue Jun 28, 2011 10:04 am

Re: DRM not working on my Shield

Postby paulsaz » Tue Jan 29, 2019 12:34 am

Mine wasn't working, so re-ran a channel scan at my.hdhomerun.com and that fixed the problem.

handyd
Posts: 202
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: DRM not working on my Shield

Postby handyd » Tue Jan 29, 2019 8:04 am

re-scan didn't help. DRM works fine on my Windows 10 machine, just not the Shield.

Online
nickk
Silicondust
Posts: 15281
Joined: Tue Jan 13, 2004 9:39 am

Re: DRM not working on my Shield

Postby nickk » Tue Jan 29, 2019 8:55 am

Hi,

Please enable "send diagnostic information" on the Shield (press play/pause 13 times to open the menu), then try a protected channel and reply back.

Nick

handyd
Posts: 202
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: DRM not working on my Shield

Postby handyd » Tue Jan 29, 2019 2:34 pm

done

Online
nickk
Silicondust
Posts: 15281
Joined: Tue Jan 13, 2004 9:39 am

Re: DRM not working on my Shield

Postby nickk » Tue Jan 29, 2019 3:18 pm

Can you please completely exit the app then run it again and try a protected channel once more so it logs the startup .

Nick

handyd
Posts: 202
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: DRM not working on my Shield

Postby handyd » Tue Jan 29, 2019 7:18 pm

ok, done.

Thanks

Online
nickk
Silicondust
Posts: 15281
Joined: Tue Jan 13, 2004 9:39 am

Re: DRM not working on my Shield

Postby nickk » Tue Jan 29, 2019 8:05 pm

Hi,

Your Shield is failing Google's Play Protect certification check:
https://support.google.com/googleplay/a ... 5974?hl=en

If the device has been rooted (for example) it will fail this check.

Nick

handyd
Posts: 202
Joined: Mon Mar 22, 2010 5:38 am
Device ID: 131092F3, 13122223, 13136631

Re: DRM not working on my Shield

Postby handyd » Wed Jan 30, 2019 9:25 am

Hi,

Your Shield is failing Google's Play Protect certification check:
https://support.google.com/googleplay/a ... 5974?hl=en

If the device has been rooted (for example) it will fail this check.

Nick
Thank you. My machine wasn't rooted, but Nvidia sent me a early release image to test for another issue I was having. They claimed it wouldn't effect me, but obviously it did. I'll let them know.


Return to “HDHomeRun Software Setup & Troubleshooting (Live & DVR)”

Who is online

Users browsing this forum: leerandall and 3 guests