Windows 10 Black Screen

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
windrider
Posts: 20
Joined: Thu Mar 20, 2014 7:39 am

Windows 10 Black Screen

Postby windrider » Tue Jan 15, 2019 1:10 pm

I'm also getting the black screen at HDHomerun launch. I'm running Windows 10 1803. This just started happening, and I've been trying to figure out why.

I'm on App Version: 20181019 (1.1.261.0)

Here is the error shown in the lower left.

1/15/2019
platform: windows
Error: An internal error occurred in the Microsoft Internet extensions

I've gone ahead and enable reporting, and I just launched the software.
Last edited by windrider on Thu Jan 17, 2019 2:28 pm, edited 1 time in total.

windrider
Posts: 20
Joined: Thu Mar 20, 2014 7:39 am

Re: Windows 10 Black Screen - windrider support

Postby windrider » Wed Jan 16, 2019 9:46 am

This just in. I've found a way to fix this, and hopefully it keeps working.

If there is anyone else having the issue you might give this a try.

On Windows 10:

1.) Choose All Settings
2.) Choose Apps
3.) Scroll down in the list, and find HDHomeRun
4.) Click on it and Choose Advanced
5.) Find the Reset option and click Reset.

This seems to have worked, and maybe this will help someone else who may be experiencing the problem. I've seen this on a few occasions, and have often wondered how to fix an App that originates from the Windows store.

If your using DVR functionality, you may want to be careful here since a reset may affect your configuration. Since I'm not running the DVR yet, I've not actually seen what affect the reset might have. There seems to be some warning about loosing any data the App has stored for you, so this might be of significance for you if your using the DVR functionality.

jetb
Posts: 3
Joined: Sat Feb 11, 2012 9:03 am

Re: Windows 10 Black Screen

Postby jetb » Sun Feb 03, 2019 10:05 am

i have similar issue. i reset the app, uninstall and reinstall but it did not work.
screen is stuck in HD HomeRun screen with the error message below.

02/03/2019
platform: windows
Error: An internal error occurred in the Microsoft Internet extensions

clicking inside the app show the message
Unable to get property 'I' of undefined or null reference

my computer is Win10 1803.
app version is 1.1.271.0 (downloaded from Microsoft Store)

jetb
Posts: 3
Joined: Sat Feb 11, 2012 9:03 am

Re: Windows 10 Black Screen

Postby jetb » Mon Feb 11, 2019 5:43 pm

fixed this issue by recreating my Windows 10 user profile.

locodomini
Posts: 2
Joined: Wed Feb 20, 2019 10:29 pm

Re: Windows 10 Black Screen

Postby locodomini » Wed Feb 20, 2019 10:38 pm

I have same issue and none of those methods help to fix issue. please help!!

0bw4n
Posts: 93
Joined: Mon May 04, 2015 8:16 am

Re: Windows 10 Black Screen

Postby 0bw4n » Wed Apr 10, 2019 12:18 pm

I'm also having this issue.

04/10/2019
platform: windows
Error: An internal error occurred in the Microsoft Internet extensions

I tried resetting the app as well as reset, uninstall, re-install - none of this worked.


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