App freezing while playing DVR content on Nvidia Shield

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
SDnoob
Posts: 182
Joined: Thu May 15, 2014 7:21 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by SDnoob » Fri Mar 29, 2019 4:04 am

I am also having the same issue, for quite some time. Qnap TS-451. Nvidia shield hard wired to cat6.

Catching it quickly and hitting FF/RWD fixes the issue. Don't catch it and you have to start the whole show over once kicked back to the recordings page.

It almost feels like a bandwidth issue as far as the observed behavior goes. (Sort of like if you had a slow network and video playback caught up to the downloaded content.... then you have to sit n wait for it to load the rest of the clip)...

@nickk this is pretty much every recording. It is not isolated to specific times/shows etc as far as I can tell. They also work just fine in Plex.

PghCordCutter
Posts: 42
Joined: Sat Jul 28, 2018 8:54 am

Re: App freezing while playing DVR content on Nvidia Shield

Post by PghCordCutter » Sat Mar 30, 2019 12:38 pm

It's going to be tough catching it in the act without sitting there recording an entire episode with my phone. It can happen the first few minutes or anytime randomly. I also have two shields, one wired and one not. It seems to only happen with the Shield with the wired connection.

igorman
Posts: 4
Joined: Tue Mar 26, 2019 3:56 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by igorman » Sat Mar 30, 2019 8:47 pm

I'll see about uploading an episode I have which has done it. That said I can't reproduce the issue on the episode with any consistency.

One other piece of information I wonder if I have in common with others, my shield and hdhr are displaying on a Sony xbr x900e TV.

Ian

thumperyz69
Posts: 83
Joined: Mon Jan 04, 2016 5:35 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by thumperyz69 » Sat Apr 06, 2019 3:51 pm

I have the same issue also. Samsung LH6000 here (about 6 years old.)

Chase playing the Auburn/Virginia game it has already hung 2x in about 20 minutes.

Thanks

igorman
Posts: 4
Joined: Tue Mar 26, 2019 3:56 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by igorman » Sun Apr 07, 2019 10:20 am

So maybe not TV.
I tried switching over to wifi, like my Shield which doesn't do this, but same issue.
My next try is swapping the two, if it follows the device then I guess I'll try a device wipe.

Is there some sort of logging that we can turn on and send to support? I would imagine that an error is generated which leads to the playback crashing.. Anyone.. Anyone..?


Ian

NedS
Silicondust
Posts: 272
Joined: Mon Dec 10, 2018 12:38 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by NedS » Sun Apr 07, 2019 1:42 pm

I haven't been able to reproduce this myself on my Shield, but every set up can be different. Try enabling the Android app diagnostics logs: viewtopic.php?f=15&t=69066 and tell us the Device ID of your HDHomeRun (you can see this printed on the label on the bottom of the HDHomeRun).

igorman
Posts: 4
Joined: Tue Mar 26, 2019 3:56 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by igorman » Mon Apr 08, 2019 6:03 pm

Hi,
I enabled diagnostics on the app and reproduced it ,happened at 9pm EST just moments ago.
Device id 10645FD0

Thank you

liquid64
Posts: 26
Joined: Mon Dec 21, 2015 11:45 am
Device ID: 1043647F, 10581BCB

Re: App freezing while playing DVR content on Nvidia Shield

Post by liquid64 » Tue Apr 09, 2019 8:17 am

This happens frequently to me as well (Nvidia Shield, running experience 7.2.3). It seems to behave better on WiFi for some reason. The next opportunity I have, I will enable logging, switch back to ethernet, and try to reproduce the issue.

EDIT: I found someone on the nvidia forums discussing the issue.
https://forums.geforce.com/default/topi ... 2/#6016922

liquid64
Posts: 26
Joined: Mon Dec 21, 2015 11:45 am
Device ID: 1043647F, 10581BCB

Re: App freezing while playing DVR content on Nvidia Shield

Post by liquid64 » Tue Apr 09, 2019 7:55 pm

Device ID 1043647F, and a freeze while watching dvred content happened at 9:50pm cst.

liquid64
Posts: 26
Joined: Mon Dec 21, 2015 11:45 am
Device ID: 1043647F, 10581BCB

Re: App freezing while playing DVR content on Nvidia Shield

Post by liquid64 » Thu Apr 11, 2019 7:07 pm

With diagnostics on, and running the new April 10th firmware and DVR engine, I had DVRed content freeze again tonight. Appx 8:21 pm CST, and then again at 8:24 pm CST.

SDnoob
Posts: 182
Joined: Thu May 15, 2014 7:21 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by SDnoob » Sat Apr 13, 2019 11:11 am

I'll enable and post ID after work tonight.

In the meantime I have potentially new information.

When I watch DVR on my Sony TV with Android built in
... DVR doesn't freeze but instead audio gets out of sync. After a few minutes the video flickers and everything goes back to normal.. conversely I can hit rewind or something and that also seems to fix the issue.

No idea if the two problems are related but thought I'd share since they could be stemming from the same problem...could this be a codec issue?

PghCordCutter
Posts: 42
Joined: Sat Jul 28, 2018 8:54 am

Re: App freezing while playing DVR content on Nvidia Shield

Post by PghCordCutter » Mon Apr 15, 2019 2:06 pm

DeviceID: 132354D1 & DeviceID: 1326B15F. I had unplugged my ethernet cable from my Nvidia Shield and the problem stopped. I figured it had been fixed and plugged it back in. The problem is still happening with that Shield device. I have subscribed to the beta but it has not updated that shield yet.

thumperyz69
Posts: 83
Joined: Mon Jan 04, 2016 5:35 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by thumperyz69 » Sat May 18, 2019 10:09 am

Any updates on this SD support???

liquid64
Posts: 26
Joined: Mon Dec 21, 2015 11:45 am
Device ID: 1043647F, 10581BCB

Re: App freezing while playing DVR content on Nvidia Shield

Post by liquid64 » Mon May 20, 2019 6:22 am

Possibly, this is a Shield issue. I am running this test image on mine, and it seems to have resolved the HomeRun DVR issues (for me at least). https://forums.geforce.com/default/topi ... est-image/

thumperyz69
Posts: 83
Joined: Mon Jan 04, 2016 5:35 pm

Re: App freezing while playing DVR content on Nvidia Shield

Post by thumperyz69 » Mon Jun 24, 2019 5:23 pm

I was really skeptical of this but after about 3 hrs of playing DVRed content this has solved the issue for me.

Thanks

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