dvr stopped working on nas after firmware update

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
toe451
Posts: 60
Joined: Fri Mar 20, 2015 8:22 pm

dvr stopped working on nas after firmware update

Postby toe451 » Tue Nov 06, 2018 3:10 pm

Hello dvr is not showing up after update of firmware on mycloudPR2100 . Dvr It not showing on my HDhomerun page , it shows for purchase. Has the clock started on the dvr service ? does it need to renewed ?



CONNECT 1049623E
CONNECT 104A7D9C
CONNECT Quatro 10707CDA
Last edited by toe451 on Wed Nov 07, 2018 10:33 am, edited 2 times in total.

signcarver
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Re: dvr stopped working not detected

Postby signcarver » Tue Nov 06, 2018 4:27 pm

Typically on the WD's you will need to reinstall/restart after firmware updates but on the multibay models it can depend on what was updated.

As far as the clock starting, that depends on when you bought and possibly location. For some (those that paid $35) the year started at purchase. For others it should not have started yet but last time they stated their plans for such, there were plans that those that did not need drm recording would be started earlier but I don't think that happened.

Everyone gets that purchase page regardless of subscribed or not.

toe451
Posts: 60
Joined: Fri Mar 20, 2015 8:22 pm

Re: dvr stopped working not detected

Postby toe451 » Tue Nov 06, 2018 4:49 pm

I tried uninstalling app, reboot nas and reinstall app and no luck still not showing dvr. I just got this nas today , I switch from recording on pc . The nas was working fine with the dvr until I updated it. The update sure changed something..

jasonl
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Re: dvr stopped working not detected

Postby jasonl » Tue Nov 06, 2018 5:19 pm

Your DVR was running up until about 30 minutes before you posted, but has not been since then. Do you have a 20181107 log file in your recording directory? It should have been created about 20 minutes ago.

toe451
Posts: 60
Joined: Fri Mar 20, 2015 8:22 pm

Re: dvr stopped working not detected

Postby toe451 » Tue Nov 06, 2018 6:34 pm

the only file in the HDHomeRun folder is hdhome.conf, I don't see anything else

toe451
Posts: 60
Joined: Fri Mar 20, 2015 8:22 pm

Re: dvr stopped working not detected

Postby toe451 » Tue Nov 06, 2018 7:02 pm

I did a factory reset of the nas , and i tried to do a manual install and it fails at the end. this is what I get on the left side of the install. running firmware 2.31.149

Model: MyCloudPR2100
SSH Enabled: Ok
SSH Session: Ok
NAS Architecture: x86_64
HDHomeRun Share: Ok
Installing App: Error
hdhomerun_dvr status failed
Unable to install

signcarver
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Re: dvr stopped working not detected

Postby signcarver » Tue Nov 06, 2018 7:12 pm

I have never seen a "manual" install display those messages... that is a "normal" nas install from windows.

I would double check permissions of the folders. because they stated "Improved the security of volume mount options.", I would double check fstab. Unfortunately I am not at a location with a "pro" and it will probably be at least 2 weeks before I will be.

jasonl
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Re: dvr stopped working not detected

Postby jasonl » Tue Nov 06, 2018 8:27 pm

Have you installed using the apkg via the web interface? viewtopic.php?f=126&t=65379

toe451
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Joined: Fri Mar 20, 2015 8:22 pm

Re: dvr stopped working not detected

Postby toe451 » Tue Nov 06, 2018 9:13 pm

yes ,It will install if I use the app. installed from the app but the dvr is not working. It was working before I updated the firmware to 2.31.149 .



update : I rolled back the firmware to 2.30.196 and it now works again.
It's something with the new firmware .
do you have a my cloud PR2100 to test on to see if this can be reproduced ?

nickk
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Re: dvr stopped working on nas after firmware update

Postby nickk » Wed Nov 07, 2018 11:57 am

We have a PR4100 but it is reporting 2.30.196 as being the latest...

nickk
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Re: dvr stopped working on nas after firmware update

Postby nickk » Wed Nov 07, 2018 11:59 am

Found the newer fw on the WDC website... testing...

NYPlayer
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Re: dvr stopped working not detected

Postby NYPlayer » Wed Nov 07, 2018 12:02 pm

yes ,It will install if I use the app. installed from the app but the dvr is not working. It was working before I updated the firmware to 2.31.149 .



update : I rolled back the firmware to 2.30.196 and it now works again.
It's something with the new firmware .
do you have a my cloud PR2100 to test on to see if this can be reproduced ?
My PR4100 is still on 2.30.196 Glad I do not have Firmware to auto update.

nickk
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Re: dvr stopped working on nas after firmware update

Postby nickk » Wed Nov 07, 2018 3:00 pm

It looks like WDC changed a mount option which broke things.

We have updated the record engine so it works with this change... pushing to try to get a release out later today.

Nick

nickk
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Re: dvr stopped working on nas after firmware update

Postby nickk » Wed Nov 07, 2018 3:17 pm

The new record engine packages for MyCloud have been released.

From Windows run HDHomeRun Setup, then run NAS Install from the DVR tab.
This will automatically download the latest package for your MyCloud.

Nick

toe451
Posts: 60
Joined: Fri Mar 20, 2015 8:22 pm

Re: dvr stopped working on nas after firmware update

Postby toe451 » Wed Nov 07, 2018 3:56 pm

Thanks for the quick turnaround . That fixed it .. . Thank you..


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