Fire Stick 4k

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Sun Dec 16, 2018 7:49 pm

I too have issues streaming my local live TV channels to the Firestick 4k. No matter which channel I choose, within an hour or so the screen goes back to the channel menu and I get a communication error. If I try to choose the same or another channel the screen goes black and the only way to connect again is to reboot the Firestick.

Someone said Amazon is blaming the app, I don't believe this is the case because I've never had an issue with my original Firestick, it still plays live TV from my HDHomerun flawlessly.
Yeah I tired to explain it is only the Stick 4K and the just kept telling me their internal team determined it was an app issue and to talk to SD. This issue is very annoying and I don't seem to be getting anywhere with it.
Leave a bad review for your Firestick 4k. When I did that Amazon called me the next day asking lots of questions about the issue I was having. The lady I spoke with said they were working on a fix but this was over a week ago and it's still crashing after the last update. Maybe if enough people leave bad reviews on their precious Firesticks they'll take it more seriously.
Yeah I am going to. I just read a review of someone having the same issue with the DirectTV Now app. It freezes and crashes on the Stick 4K. There's no way all of these apps are broken.

tmm1
Posts: 236
Joined: Tue Nov 03, 2015 12:03 pm
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Re: Fire Stick 4k

Postby tmm1 » Sun Dec 16, 2018 8:35 pm

In the Channels app, we have noticed an issue with the hardware decoder on the 4K Stick where it will crash after decoding video for a while. It then refuses to work at all until you reboot the device. This is a bug in the video decoder and has nothing to do with Wi-Fi or any app.

karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Sun Dec 16, 2018 9:05 pm

In the Channels app, we have noticed an issue with the hardware decoder on the 4K Stick where it will crash after decoding video for a while. It then refuses to work at all until you reboot the device. This is a bug in the video decoder and has nothing to do with Wi-Fi or any app.
Unfortunately Amazon is saying otherwise or not acknowledging that as they told me it was app related and to speak with SD support. I pressed them several times and they just kept saying their internal teams determined it to be an app issue. I do agree it isn't app related and is an issue with the device itself. It doesn't appear as though the latest update fixed this issue. Hopefully SD can work with them to fix this.

NYPlayer
Posts: 3518
Joined: Fri Apr 17, 2009 11:45 am
Device ID: 104112F4,104162C4,10438DAD,10438DF5,10701381,13147C7B,131A192A
Location: Portland OR, 97217

Re: Fire Stick 4k

Postby NYPlayer » Sun Dec 16, 2018 9:40 pm

I was able to watch the Whole Philly/Ram game on (2.4 with just N) using HDHomeRun APP and it worked great still connected.... but there definitely is a problem with WIFI even though this worked for me... I am going to keep it running wireless until it crashes or not.
Last edited by NYPlayer on Sun Dec 16, 2018 9:52 pm, edited 1 time in total.

NYPlayer
Posts: 3518
Joined: Fri Apr 17, 2009 11:45 am
Device ID: 104112F4,104162C4,10438DAD,10438DF5,10701381,13147C7B,131A192A
Location: Portland OR, 97217

Re: Fire Stick 4k

Postby NYPlayer » Sun Dec 16, 2018 9:49 pm

In the Channels app, we have noticed an issue with the hardware decoder on the 4K Stick where it will crash after decoding video for a while. It then refuses to work at all until you reboot the device. This is a bug in the video decoder and has nothing to do with Wi-Fi or any app.
I have never had this problem … I usually use wired. Never had a crash that required a reboot and I use Hardware Decoding on Channels.

NYPlayer
Posts: 3518
Joined: Fri Apr 17, 2009 11:45 am
Device ID: 104112F4,104162C4,10438DAD,10438DF5,10701381,13147C7B,131A192A
Location: Portland OR, 97217

Re: Fire Stick 4k

Postby NYPlayer » Mon Dec 17, 2018 12:48 pm

I got a response from Amazon about my review to contact them …. but I no longer have disconnect problems :?: :?: :?: . Isn't that always the case as soon as you ask for help it starts working. I was on wireless all last night with the HDHomerun app and all this morning and no problems.

karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Mon Dec 17, 2018 2:02 pm

Amazon actually called me about my review just now. I explained everything and they're going to send an email to setup a date and time to troubleshoot. I am at work so I couldn't do anything today.

chaotic646
Posts: 6
Joined: Sun Dec 16, 2018 7:19 pm

Re: Fire Stick 4k

Postby chaotic646 » Wed Dec 19, 2018 7:08 pm

Amazon actually called me about my review just now. I explained everything and they're going to send an email to setup a date and time to troubleshoot. I am at work so I couldn't do anything today.
Any update on this?

karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Wed Dec 19, 2018 8:13 pm

Amazon actually called me about my review just now. I explained everything and they're going to send an email to setup a date and time to troubleshoot. I am at work so I couldn't do anything today.
Any update on this?
Not yet. I asked them to call me back tomorrow night as I have been busy the past 2 nights to do anything with them.

karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Thu Dec 20, 2018 5:52 pm

I just got off the phone with Amazon and it went pretty well. I gave them all the various results from my testing and the woman I spoke said she had a ticket from another customer with the same issue and they are gathering logs and information and have an active case open with the developers to figure it out. They are admitting it is an issue now and hope to have it resolved soon. She should be giving me an update on Sunday.

karambit27
Posts: 21
Joined: Thu Dec 13, 2018 9:06 am

Re: Fire Stick 4k

Postby karambit27 » Fri Dec 28, 2018 11:22 am

I reached out to Amazon yesterday and they haven't gotten any response yet from the developers. Hopefully after the holidays I will hear something.

chaotic646
Posts: 6
Joined: Sun Dec 16, 2018 7:19 pm

Re: Fire Stick 4k

Postby chaotic646 » Fri Dec 28, 2018 5:32 pm

I submitted a ticket to SD, here is the response I received:

We're not sure on the cause yet, but we have received reports form other uses that the Fire TV stick 4k does this. We're not sure if the fault is in our app, our in something specific to the Fire TV stick 4k. Our Android developer has been made aware of the issue, and we hope to find a solution in the near future. I wish I had better news for you, but hopefully we'll have this sorted out sooner than later.


- Silicondust Support

mustang5o
Posts: 23
Joined: Mon Apr 09, 2018 2:49 pm

Re: Fire Stick 4k

Postby mustang5o » Fri Dec 28, 2018 10:37 pm

Tried my 4K stick again and I couldn't get it to stay on just about any channel. It's going back. The guest bedroom will be without live TV a little while longer until this is sorted out. I'm not waiting. SD has taken too long with DRM, too long getting the Prime 6 tuner to market. I'll take my refund while I can and see where to go from there. If it turns out to be an Amazon issue (which it seems like to me) then I may just look for a used Fire TV 2nd gen or wait until I upgrade my PC and switch to Plex or Emby.

grad
Posts: 1
Joined: Tue Jan 01, 2019 1:57 pm

Re: Fire Stick 4k

Postby grad » Tue Jan 01, 2019 2:03 pm

Bought three of these sticks and this is one of the main apps I use. All have the issue. I hope a solution is found. I would like to keep them.

NYPlayer
Posts: 3518
Joined: Fri Apr 17, 2009 11:45 am
Device ID: 104112F4,104162C4,10438DAD,10438DF5,10701381,13147C7B,131A192A
Location: Portland OR, 97217

Re: Fire Stick 4k

Postby NYPlayer » Tue Jan 01, 2019 2:49 pm

I only own one but I had to get the wired adapter and it works great but when not wired it totally fails after a few minutes or so.


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