Live Tv Freeze (end of audio stream) on nvidia shield

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Mon Apr 02, 2018 5:58 pm

Hi I've recently been having issues with a specific channel 7HD Melbourne Australia.

It seems to only affect the one channel on the shield only, all others work fine. I have several different clients that all play the problem channel fine.

What happens when the channel is selected the picture freezes and the sound keeps going until a black screen appears with the end of audio stream error. If I change channels back and forth it eventually works after a few attempts.

I have replicated the error at 10:40AM with debugging on.

My setup is:

HDHomeRun RECORD
Version 20180327

HDHomeRun CONNECT 1230C7AA
Version 20170930

HDHomeRun CONNECT 1231FA83
Version 20170930

Can anyone assist with the issue?

jasonl
Silicondust
Posts: 12243
Joined: Sun Oct 28, 2007 9:23 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby jasonl » Mon Apr 02, 2018 6:54 pm

Press play/pause 13 times to bring up the menu and turn off the Use AC3 passthrough option. Does that help?

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Mon Apr 02, 2018 11:24 pm

Thanks for the reply Jason. I have tried that and unfortunately did not make a difference.

I cant really pin point when it started having issues. Possibly when the Connect firmware was updated.

It seems like its possibly during the initial buffering?

jasonl
Silicondust
Posts: 12243
Joined: Sun Oct 28, 2007 9:23 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby jasonl » Tue Apr 03, 2018 2:34 pm

We'd like to get a 30 second recording of the affected channel to test out here. See viewtopic.php?f=15&t=2491 for instructions on saving a clip. Once you have that saved, please upload to the file storage site of your choice (Google Drive, Dropbox, iCloud, etc.) and reply back with a link to it and we'll take a look.

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Thu Apr 05, 2018 6:48 pm

Jason I can't get the recording to work I've tried every combination I can think of and I'm getting this:

https://drive.google.com/open?id=1CThQ7 ... czW0OOYSOS

Can you clarify the ip address required is for the record engine or one of the tuners? I've treid both anyway without success.

GGRussell
Posts: 1144
Joined: Mon Dec 31, 2012 3:08 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby GGRussell » Thu Apr 05, 2018 8:40 pm

You need to replace the 192.168.0.100 with the IP address of the tuner you wish to record a file. Can go to my.hdhomerun.com and then click on the Tuner name. Your default browser should pop up with the correct IP in the URL.

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Fri Apr 06, 2018 7:12 pm

Thanks GGRussell I tried that aswell as above. With both tuner IP's and Record Engine IP

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Mon Apr 09, 2018 4:24 am

Jason I managed to get a clip, thanks for taking a look.

https://drive.google.com/open?id=1FPc1v ... VNnGkFZVbs

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Mon Apr 23, 2018 10:37 pm

Any chance of getting an update on this?

jasonl
Silicondust
Posts: 12243
Joined: Sun Oct 28, 2007 9:23 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby jasonl » Tue Apr 24, 2018 2:02 pm

It's been sent over to the development team for review. Please open a trouble ticket with a link to the thread so we can track the issue better.

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Fri May 04, 2018 12:53 am

Just an update on this since the 1/5 update. I am still gettting the error. However instead of getting the end of audio stream error after approximately 10 seconds like previously, it now refreshs the stream and mostly works the second time round.

Ive opened a ticket #94430.

john2069
Posts: 5
Joined: Sun Apr 22, 2018 9:47 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby john2069 » Fri Jun 08, 2018 5:02 am

Just an update on this since the 1/5 update. I am still gettting the error. However instead of getting the end of audio stream error after approximately 10 seconds like previously, it now refreshs the stream and mostly works the second time round.

Ive opened a ticket #94430.
Hi eatemalive, I'm having the exact same issue with Channel 70 in Sydney. Did you manage to resolve your issue/ticket? I've logged a new issue here: viewtopic.php?f=119&t=68722&p=320715&hi ... am#p320715

gooman
Posts: 136
Joined: Tue Dec 27, 2016 4:03 am

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby gooman » Fri Jun 08, 2018 5:29 am

Are you seeing any picture breakup before it freezes?

If so, check the Signal Quality and Symbol Quality stats for the HDHR (you can use the HDHomerun Signal Meter app on Android, or on Windows hdhomerun_config_gui.exe in the Silicondust program folder) and report back the values here.

john2069
Posts: 5
Joined: Sun Apr 22, 2018 9:47 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby john2069 » Fri Jun 08, 2018 10:20 pm

Are you seeing any picture breakup before it freezes?

If so, check the Signal Quality and Symbol Quality stats for the HDHR (you can use the HDHomerun Signal Meter app on Android, or on Windows hdhomerun_config_gui.exe in the Silicondust program folder) and report back the values here.
No picture breakup. Also can report that other HDHR clients (Windows, etc) all play Ch70 fine, so looks like this issue is confined to the Shield, maybe???

eatemalive
Posts: 10
Joined: Mon Apr 02, 2018 5:45 pm

Re: Live Tv Freeze (end of audio stream) on nvidia shield

Postby eatemalive » Sat Jun 23, 2018 6:26 pm

Hi John i actually did fix the issue

Activate developer options in the shield. Then enable "Optimise video playback for timestamp drift".


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