New HDHR Prime not displaying DVR shows

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
cplyons
Posts: 2
Joined: Fri Feb 17, 2017 3:43 pm

New HDHR Prime not displaying DVR shows

Postby cplyons » Sat Mar 03, 2018 12:20 pm

Hi,
I am running my Prime on a Windows 10 machine. Live viewing works well. I paid for a DVR subscription and it looked like installation completed fine. At first recording and playing worked flawlessly. Around 24 hours after initial install any new shows I recorded appear to play, but the screen is black and there is no sound. I open the folder designated for storing recordings and the files are there. Example - One episode of Top Chef is around 4 gigs in size. (I have hundreds of gigs of storage available, so not a space issue).
I am running Version 20161119 of Record and 20170930 of HDHomeRun.
I finally hit some combination of selections that offered up an error code, the only one I've seen: MF_MEDIA_ENGINE_ERR_DECODE:HRESULT 0xC00D36F2
Any ideas where to start?

signcarver
Expert
Posts: 6985
Joined: Wed Jan 24, 2007 1:04 am

Re: New HDHR Prime not displaying DVR shows

Postby signcarver » Sat Mar 03, 2018 1:22 pm

Are the channels DRM? the dvr does not support drm protected channels.

GetMatt
Posts: 1470
Joined: Wed Jan 21, 2009 3:45 pm
Location: Device ID: 1310683C, 13196816, 10733FC0

Re: New HDHR Prime not displaying DVR shows

Postby GetMatt » Thu Mar 15, 2018 8:06 am

Probably not what is going on, but did you both activate your DVR account after purchase?


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