Windows desktop app crashes after upgrade - emveepee

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

I have the same issue after installing the latest version. I have uninstalled and reinstalled. The install/repair does complain about the VC runtime not being installed because of this error

[3960:424C][2021-07-25T17:28:11]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

I believe this is what is being installed

[3960:4568][2021-07-25T17:28:06]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821'

and this is what I have

[3960:4568][2021-07-25T17:28:06]i102: Detected related bundle: {4b2f3795-f407-415e-88d5-8c8ab322909d}, type: Upgrade, scope: PerMachine, version: 14.29.30037.0, operation: Downgrade

Martin

nickk
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Re: Windows desktop app crashes after upgrade - emveepee

Post by nickk »

Try manually installing the Microsoft redistributable for 2015/2017/2019:

https://aka.ms/vs/16/release/vc_redist.x86.exe
https://aka.ms/vs/16/release/vc_redist.x64.exe

You need to install BOTH the x86 and x64 versions (assuming you have a 64-bit OS).

Once installed try running the HDHomeRun installer again. It should detect you have the redistributable already installed and continue on with the install.

Nick

mentj
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Joined: Mon Jan 25, 2010 8:38 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by mentj »

Thanks as always Nickk.

After installing the Microsoft redistributables, do I need to uninstall HdHomerun before running the installer as you suggest below or can I simply "install" the HdHomerun installer over my current installation?

emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

I already have both installed and when I try those two links I get a repair so I figure things are ok. During setup I get two errors not being able to install the older version which I guess is the 32 and 64 bit installs.

Actually today I don't ssee those two error just the crash. The crash I see is the GUI border starting and then nothing. Nothing in the event viewer.

Martin

emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

I was wrong saying that there was nothing in the Event Viewer I have lots of these in Applications and Services Logs\Microsoft\Windows\Apps\Microsoft-Windows-TWinUI/Operational

Activation for EF712BA7.HDHomeRunDVR_23nna27hyxhag!App failed. Error code: The app didn't start.. Activation phase: COM ActivateExtension

A few of these too

Activation for EF712BA7.HDHomeRunDVR_23nna27hyxhag!App failed. Error code: Access is denied.. Activation phase: COM ActivateExtension

I don't use DVR I just want the normal app. Fails from the Store too.

Martin

emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

Any additonal ideas on how to install this update?

Martin

emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

I reinstalled everything and it is still crashes and I see

Activation for EF712BA7.HDHomeRunDVR_23nna27hyxhag!App failed. Error code: Access is denied.. Activation phase: COM ActivateExtension

Since I don't have DVR it is not clear why the desktop viewer trying to activate it. I do have these two keys if it makes a difference.

Code: Select all

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\EF712BA7.HDHomeRunDVR_1.1.323.0_neutral_~_23nna27hyxhag]
"Path"="C:\\Program Files\\WindowsApps\\EF712BA7.HDHomeRunDVR_1.1.323.0_neutral_~_23nna27hyxhag"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\EF712BA7.HDHomeRunDVR_1.1.323.0_x64__23nna27hyxhag]
"Path"="C:\\Program Files\\WindowsApps\\EF712BA7.HDHomeRunDVR_1.1.323.0_x64__23nna27hyxhag"

Martin

nickk
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Re: Windows desktop app crashes after upgrade - emveepee

Post by nickk »

HDHomeRunDVR is the HDHomeRun app.

The path seems odd - likely that is the problem.

Suggest trying to uninstall the app, then deleting both registry keys:

Code: Select all

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\EF712BA7.HDHomeRunDVR_1.1.323.0_neutral_~_23nna27hyxhag]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\EF712BA7.HDHomeRunDVR_1.1.323.0_x64__23nna27hyxhag]

emveepee
Posts: 56
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Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

That didn't help. I did note loading winmd file I saw errors with Windows.Foundation.FoundationContract(3.0.0.0) and Windows.Foundation.UniversalPiContract(8.0.0.0) not being loaded I don't have this combination I have 3.0.0.0 with 7.0.0.0 and 4.0.0.0 with 10.0.0.0

Martin

emveepee
Posts: 56
Joined: Sun Nov 16, 2014 3:35 pm

Re: Windows desktop app crashes after upgrade - emveepee

Post by emveepee »

Tried the new version 1.1.324 and still the same error on startup.

Activation for EF712BA7.HDHomeRunDVR_23nna27hyxhag!App failed. Error code: Access is denied.. Activation phase: COM ActivateExtension

Martin

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