HDHR on Samsung Galaxy s20+

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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cejack
Posts: 16
Joined: Sun Aug 14, 2011 3:21 pm

HDHR on Samsung Galaxy s20+

Post by cejack »

Have an S20+ Samsung and HDHR app just quit working normally and I mostly just get audio only. Screen freezes or black screen.

Is this a known issue with an app update? Used to work smooth as butter and just broke within the last week or two when I put on a show / game or whatever on my phone.

Works fine on my Windows 10 and Apple device (have an iPad).

I have a three tuner Prime unit with Cable Card. Cable provider is Cox in Las Vegas, NV area.

-CJ4

3ton
Posts: 83
Joined: Sun Sep 22, 2019 6:34 pm

Re: HDHR on Samsung Galaxy s20+

Post by 3ton »

This is also happening on my s10 5g.

nickk
Silicondust
Posts: 17022
Joined: Tue Jan 13, 2004 9:39 am
x 111

Re: HDHR on Samsung Galaxy s20+

Post by nickk »

What version of the HDHomeRun Android app do you have installed?

3ton
Posts: 83
Joined: Sun Sep 22, 2019 6:34 pm

Re: HDHR on Samsung Galaxy s20+

Post by 3ton »

nickk wrote: Wed Jun 23, 2021 12:15 pm What version of the HDHomeRun Android app do you have installed?
20210621

KevinM
Posts: 5
Joined: Thu Jul 16, 2020 11:12 am

Re: HDHR on Samsung Galaxy s20+

Post by KevinM »

I am also experiencing this issue on a Samsung Galaxy Z Fold2. App is basically useless. I am in the Google Play beta running the latest version.

nickk
Silicondust
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Joined: Tue Jan 13, 2004 9:39 am
x 111

Re: HDHR on Samsung Galaxy s20+

Post by nickk »

Please turn on "send diagnostic information" in the HDHomeRun app then post back with the Device ID of your HDHomeRun.

Nick

foxbat121
Posts: 2006
Joined: Tue Jan 05, 2010 3:48 pm
Device ID: 131087C9, 13233B7C
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Re: HDHR on Samsung Galaxy s20+

Post by foxbat121 »

Just checked my Pixel 5. Same deal, black screen or frozen video on most channels, DRM or not.

3ton
Posts: 83
Joined: Sun Sep 22, 2019 6:34 pm

Re: HDHR on Samsung Galaxy s20+

Post by 3ton »

nickk wrote: Wed Jun 23, 2021 5:00 pm Please turn on "send diagnostic information" in the HDHomeRun app then post back with the Device ID of your HDHomeRun.

Nick
13228DB2

nickk
Silicondust
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Joined: Tue Jan 13, 2004 9:39 am
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Re: HDHR on Samsung Galaxy s20+

Post by nickk »

Thanks - looks like the problem is specific to devices that do not have hardware MPEG2 decode. We are investigating.

Nick

3ton
Posts: 83
Joined: Sun Sep 22, 2019 6:34 pm

Re: HDHR on Samsung Galaxy s20+

Post by 3ton »

nickk wrote: Wed Jun 23, 2021 8:56 pm Thanks - looks like the problem is specific to devices that do not have hardware MPEG2 decode. We are investigating.

Nick
App updated and working again.

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