iOS App Freezes randomly when FFWDING

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

iOS App Freezes randomly when FFWDING

Postby Jackamus » Fri Mar 15, 2019 2:22 pm

I am using an iPad 12.9 Pro (2018) and when I am fast forwarding through commercials breaks it will freeze and no longer fast forward, play, pause. You have to close the app and restart it. When you go to play the program again, it doesn't remember where it left off. This has been going on with the last several builds.

jasonl
Silicondust
Posts: 13229
Joined: Sun Oct 28, 2007 9:23 pm

Re: iOS App Freezes randomly when FFWDING

Postby jasonl » Sat Mar 16, 2019 4:40 pm

Are you using the app version from the app store or from TestFlight?

Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

Re: iOS App Freezes randomly when FFWDING

Postby Jackamus » Sat Mar 16, 2019 4:45 pm

I am using the build from TestFlight.

jasonl
Silicondust
Posts: 13229
Joined: Sun Oct 28, 2007 9:23 pm

Re: iOS App Freezes randomly when FFWDING

Postby jasonl » Sat Mar 16, 2019 5:00 pm

Please open the HDHomeRun app, press play/pause 13 times to bring up the settings screen, and enable Send diagnostic information. Reproduce the issue, reply back with the time it happened, and we will check the logs.

Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

Re: iOS App Freezes randomly when FFWDING

Postby Jackamus » Sat Mar 16, 2019 5:13 pm

Will do.

Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

Re: iOS App Freezes randomly when FFWDING

Postby Jackamus » Sun Mar 17, 2019 6:40 am

Please open the HDHomeRun app, press play/pause 13 times to bring up the settings screen, and enable Send diagnostic information. Reproduce the issue, reply back with the time it happened, and we will check the logs.
Hi, I even updated to the newer app that came out and the FF issue is still happening. It just happened that while FF'ing the screen froze and will no longer play, rewind or fast forward. Occurred about 9:35am

jasonl
Silicondust
Posts: 13229
Joined: Sun Oct 28, 2007 9:23 pm

Re: iOS App Freezes randomly when FFWDING

Postby jasonl » Mon Mar 18, 2019 11:07 am

It looks like there was an instance at 9:40, and you stopped watching immediately after that. Is that the right time or was it earlier? There were seeks at 9:32:46 and 9:38:51. Right at 9:35 it was playing. Just want to make sure I'm looking at the exact right point in the logs.

Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

Re: iOS App Freezes randomly when FFWDING

Postby Jackamus » Mon Mar 18, 2019 11:10 am

It looks like there was an instance at 9:40, and you stopped watching immediately after that. Is that the right time or was it earlier? There were seeks at 9:32:46 and 9:38:51. Right at 9:35 it was playing. Just want to make sure I'm looking at the exact right point in the logs.
9:40AM should be correct. Because after it froze I stopped watching.

Jackamus
Posts: 62
Joined: Thu Nov 10, 2016 3:33 pm
Device ID: 1316E070, 1323748C, 13253D8E

Re: iOS App Freezes randomly when FFWDING

Postby Jackamus » Thu Mar 21, 2019 10:58 pm

It looks like there was an instance at 9:40, and you stopped watching immediately after that. Is that the right time or was it earlier? There were seeks at 9:32:46 and 9:38:51. Right at 9:35 it was playing. Just want to make sure I'm looking at the exact right point in the logs.
It also happened again this morning starting at 1:50AM give or take a minute.


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