HDHomeRun App on FireTV - No Audio

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
mastermind278
Posts: 29
Joined: Fri Jan 18, 2013 4:10 pm

HDHomeRun App on FireTV - No Audio

Postby mastermind278 » Thu Jan 11, 2018 5:06 pm

Today my FireTV got the HDHomeRun app update for build 20180109.

On this build, I lost audio from the app. I get no audio on recordings or live tv. I verified no issue with the HDHomeRun on Windows and using the Kodi Add-on it seems to work fine.

I cleared the cache and app data. I also re-installed the application from the Amazon App Store.
HDHomeRun: 1312A4E3

I have enabled diagnostic data on the HdHomeRun App on the FireTV.

Anyone else having issues on FireTV with the latest build?

nickk
Silicondust
Posts: 14165
Joined: Tue Jan 13, 2004 9:39 am

Re: HDHomeRun App on FireTV - No Audio

Postby nickk » Thu Jan 11, 2018 5:52 pm

The diagnostic logs indicate it is doing AC3 passthrough... it could be that your TV doesn't support AC3 passthrough and the FireTV is miss-detecting.

Try disabling AC3 passthrough in the Fire TV settings.

Nick

TedTango
Posts: 2
Joined: Thu Jan 11, 2018 8:32 pm

Re: HDHomeRun App on FireTV - No Audio

Postby TedTango » Thu Jan 11, 2018 8:52 pm

I'm in the same boat here. I lost audio today. Before today it had been working fine. I'm running frmware 20171208. Have the FireTV connected to the TV via HDMI, and Optical cable connected from my TV to my amp. No audio on recordings or live tv. Verified no issues with the HDHomeRun on Windows and mobile app. Cache cleared. Re-installed app. Went through selecting and testing each of the different audio settings in FireTV: Dolby Digital (DD) Plus Automatic, DD Plus Off, DD Plus over HDMI, DD over HDMI, DD over Optical. None of them worked.

Sling, Netflix and Amazon apps all work fine.

I'm at a loss. Any help would be appreciated.

ppilot
Posts: 61
Joined: Mon Dec 17, 2007 7:33 pm

Re: HDHomeRun App on FireTV - No Audio

Postby ppilot » Thu Jan 11, 2018 9:24 pm

I didn't lose all audio but mine definitely drops mid stream and then come back completely out of sync with the video. Just started happening today

spencer777
Posts: 185
Joined: Sat Dec 05, 2015 10:02 am

Re: HDHomeRun App on FireTV - No Audio

Postby spencer777 » Fri Jan 12, 2018 5:18 am

yep, no sound

mastermind278
Posts: 29
Joined: Fri Jan 18, 2013 4:10 pm

Re: HDHomeRun App on FireTV - No Audio

Postby mastermind278 » Fri Jan 12, 2018 9:32 am

The diagnostic logs indicate it is doing AC3 passthrough... it could be that your TV doesn't support AC3 passthrough and the FireTV is miss-detecting.

Try disabling AC3 passthrough in the Fire TV settings.

Nick
Changed various audio settings on the FireTV but did not play any audio.
I then attempted to play straight from the TV (turning off my sound system on TV settings) and also did not get audio. While playing directly from the TV, when I changed the channel I would hear a small stutter but that was it.

When I get home, I can attempt playing directly from the FireTV to the soundbar via Optical Output to see if that makes a difference.

spencer777
Posts: 185
Joined: Sat Dec 05, 2015 10:02 am

Re: HDHomeRun App on FireTV - No Audio

Postby spencer777 » Fri Jan 12, 2018 10:31 am

Working on my Tv sent to my receiver set to Auto. Not working on my tv using internal speakers

LouS
Posts: 4
Joined: Sun Mar 31, 2013 7:31 am

Re: HDHomeRun App on FireTV - No Audio

Postby LouS » Fri Jan 12, 2018 10:46 am

Same here- no audio.

Tried everything mastermind278 did as well as tried using the soundbar via optical cable- still no sound. Seems to be unique to the HDHomerun app; other apps on Fire TV work fine.

AC3 passthrough was unchecked.

Worked perfectly the day before.

Using latest firmware- latest app version.

Any solutions?

nickk
Silicondust
Posts: 14165
Joined: Tue Jan 13, 2004 9:39 am

Re: HDHomeRun App on FireTV - No Audio

Postby nickk » Fri Jan 12, 2018 2:57 pm

We have identified and fixed the problem - updated release will be out next week.

Nick

DebbieFL33
Posts: 591
Joined: Sun Dec 20, 2015 4:17 pm

Re: HDHomeRun App on FireTV - No Audio

Postby DebbieFL33 » Fri Jan 12, 2018 5:47 pm

Thank you!. Would appreciate a bit of in-house testing prior to release next time.

mikeb
Silicondust
Posts: 1017
Joined: Thu Sep 28, 2006 10:20 am

Re: HDHomeRun App on FireTV - No Audio

Postby mikeb » Fri Jan 12, 2018 6:05 pm

Thank you!. Would appreciate a bit of in-house testing prior to release next time.
That was an obscure one; only affects a the first gen FireTV boxes and only in situations where the speaker system doesn't support AC3.

TedTango
Posts: 2
Joined: Thu Jan 11, 2018 8:32 pm

Re: HDHomeRun App on FireTV - No Audio

Postby TedTango » Fri Jan 12, 2018 8:02 pm

We have identified and fixed the problem - updated release will be out next week.

Nick
Thanks Nick. Glad to hear that you found the issue and fixed it. When the release is ready will it need us to reinstall the HDHomerun app on the FireTV or update the HDHomerun firmware on the HDHomerun?

evwebster
Posts: 1
Joined: Sat Jan 13, 2018 5:41 am

Re: HDHomeRun App on FireTV - No Audio

Postby evwebster » Sat Jan 13, 2018 6:02 am

Good to hear a fix is in the works. Interestingly, my brand new Amazon Fire Stick Homerun app works just fine. And all other devices (PCs, Droid Phone) are still good to go, just not the FireTV.

ppilot
Posts: 61
Joined: Mon Dec 17, 2007 7:33 pm

Re: HDHomeRun App on FireTV - No Audio

Postby ppilot » Sat Jan 13, 2018 1:26 pm

Thank you!. Would appreciate a bit of in-house testing prior to release next time.
That was an obscure one; only affects a the first gen FireTV boxes and only in situations where the speaker system doesn't support AC3.
Considering audio signal dropouts I was getting on my first gen fire TV with an AC3 capable reciever I think there was something else going on too.

Willser
Posts: 4
Joined: Sun Oct 01, 2017 12:54 pm

Re: HDHomeRun App on FireTV - No Audio

Postby Willser » Sat Jan 13, 2018 6:45 pm

Next week?! But the NFL playoffs are *this* week.


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