Setup hangs discovering tuners, won't update firmware

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
deejayoh
Posts: 66
Joined: Mon Mar 08, 2010 5:26 pm

Setup hangs discovering tuners, won't update firmware

Postby deejayoh » Thu Oct 12, 2017 12:25 pm

Hello -

I am trying to update the firmware on my prime. I am on Version 20161117. I have
- tried the upgrade through my.hdhomerun.com - installs and then setup hangs when detecting tuners.
- Checked .Net and C++ versions, all current.
- Tried installing the beta downloaded here. Same issue. installs and then setup hangs when detecting tuners

All network connections to tuner and devices are wired.

Any suggestions?

jasonl
Silicondust
Posts: 10266
Joined: Sun Oct 28, 2007 9:23 pm

Re: Setup hangs discovering tuners, won't update firmware

Postby jasonl » Thu Oct 12, 2017 4:21 pm

The app hanging when detecting tuners usually means there's another video device on the system whose drivers are broken and are locking up when HDHomeRun Setup gets the list of available devices from the OS. Most common culprit is a Logitech webcam using ancient drivers. Unplug to test, and if it starts working after that, update the drivers.

deejayoh
Posts: 66
Joined: Mon Mar 08, 2010 5:26 pm

Re: Setup hangs discovering tuners, won't update firmware

Postby deejayoh » Thu Oct 12, 2017 7:37 pm

Ding ding ding ding

Wow. I have one of those. Unplugged. Worked immediately.

Thanks. I would have never figured that out....


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