Cox sucks-my story

[Beerman]

Just venting here but a warning to other Cox customers- news alert-they lie!
My 'discount's' expired and my bill went up. Since I have phone, tv and internet, I get some decent discounts so I contacted Loyalty like I have to do each year and after 12 minutes on hold, I was given $20 off (after being charge $25 a month more, so really, a $5 discount) which I accepted. I specifically asked (because this happens to me often) if to get this discount, would I have to lose any services or packaged and was told no. That was a lie as I lost 2 packages to get this discount. Now we're gonna have to argue but this time, I'm either getting what I was told I would or I'm gone and will finally cancel tv and phone (who uses a home phone these days anyway) and move on.
<rant over>