Numerous Channel freezing and failures

Reception, channel detection, network issues, CableCARD setup, etc.
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jeffmurray15
Posts: 1
Joined: Thu Jul 08, 2021 12:14 pm

Numerous Channel freezing and failures

Post by jeffmurray15 »

Getting increasingly frustrated with Silicondust. I purchased a 4k tuner to replace an existing hdhomerun duo and one channel (61.1) keeps freezing and crashing. I have opened a ticket, sent all the required information including logs but have heard nothing but crickets. This never happened with my duo so I suspect it’s a hardware issue with my new 4k unit. Firmware is up to date and I’m not getting the issue on other channels. Anyone else have this problem?

nickk
Silicondust
Posts: 17173
Joined: Tue Jan 13, 2004 9:39 am
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Re: Numerous Channel freezing and failures

Post by nickk »

Hi,

I can check the diagnostic logs - what is the Device ID of your HDHomeRun?

Nick

NedS
Silicondust
Posts: 2269
Joined: Mon Dec 10, 2018 12:38 pm
x 45

Re: Numerous Channel freezing and failures

Post by NedS »

jeffmurray15 wrote: Sat Sep 11, 2021 5:10 am Getting increasingly frustrated with Silicondust. I purchased a 4k tuner to replace an existing hdhomerun duo and one channel (61.1) keeps freezing and crashing. I have opened a ticket, sent all the required information including logs but have heard nothing but crickets. This never happened with my duo so I suspect it’s a hardware issue with my new 4k unit. Firmware is up to date and I’m not getting the issue on other channels. Anyone else have this problem?
Ticket located, sorry about the slow reply. Looking into it now.

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