Connect 4k Unable to Detect Channels

Reception, channel detection, network issues, CableCARD setup, etc.
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wootonius
Posts: 2
Joined: Sun Nov 12, 2017 9:55 am

Connect 4k Unable to Detect Channels

Post by wootonius »

Good evening,

I have a Connect 4k that is currently unable to detect channels. When I swap it out for an Extend on the same antenna/coax/network cable, I am able to detect 79 channels but I detect zero after doing multiple channel scans with the Connect 4k model. Does anyone know why the Connect 4k might be failing where the Extend is not?

I tried updating the firmware to the newest I could find here: https://info.hdhomerun.com/info/downloads#firmware but that hasn't led to any improvement.

My unit details are:

Model: HDHR5-4K
Firmware: 20210501beta1

I'm located in Dallas and have a pretty hefty antenna so I should be getting at least some channels. I'm happy to roll back the firmware to a different version if that might help but I was getting the same symptoms on a firmware version from February 2021.

Thanks in advance for any thoughts!

NedS
Silicondust
Posts: 2099
Joined: Mon Dec 10, 2018 12:38 pm
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Re: Connect 4k Unable to Detect Channels

Post by NedS »

Please open a support ticket and mention this forum thread, and we will arrange for a replacement.

wootonius
Posts: 2
Joined: Sun Nov 12, 2017 9:55 am

Re: Connect 4k Unable to Detect Channels

Post by wootonius »

Will do, thank you!

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