No order update or support replies after purchase

Reception, channel detection, network issues, CableCARD setup, etc.
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sixlanes
Posts: 2
Joined: Mon Jan 25, 2021 4:58 pm

No order update or support replies after purchase

Post by sixlanes »

I apologise in advance as I understand this is the wrong forum to post such an order query, however I am at a complete loss as to what to do next.

I placed an order for a HDHomeRun CONNECT QUATRO HDHR5-4DT(AU) three weeks ago (#658021). Price was deducted in full from credit card at the time and the site has shown the order as just "Processing" ever since.

I have sent multiple emails to the sales address as instructed for international support, and I've also submitted a Trouble Ticket last week. I have not received a single response to any of these.

Is there anyone at SiliconDust who can advise when my order will at least be 'processed' please?

Cheers

nickk
Silicondust
Posts: 16590
Joined: Tue Jan 13, 2004 9:39 am
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Re: No order update or support replies after purchase

Post by nickk »

Hi,

There was a minor delay - units are arriving at our warehouse tomorrow. There is a pretty good chance your order will ship out tomorrow afternoon.

Nick

sixlanes
Posts: 2
Joined: Mon Jan 25, 2021 4:58 pm

Re: No order update or support replies after purchase

Post by sixlanes »

Thank you for the update Nick.

Dispatch notice and tracking number received today.

Cheers

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