Host ID Missing

[breezytm]

Hey guys,

I am in the process of activating a cable card but the menus under cable card seem to be missing. Any idea?

[signcarver]

Is the card inserted properly and detected? What do the logs say? Usually when I have seen people report this either the card wasn't detected or they got an old (single stream) s-card that won't work as one needs a m-card.

[breezytm]

19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:04 System: network link 1000f
19700101-00:00:05 System: ip address obtained: 10.10.0.23 / 255.255.255.0

[breezytm]

I’ve use the m-card before and I also have used the HDHomeRun before as well but with a different ISP.

[signcarver]

and what do you get on the main menu and the cablecard menu

[breezytm]

CableCARD Status
Card Manufacturer none
Card Authentication none
Card Validation none
3DES encryption not ready
OOB Frequency none
OOB Lock none
Signal Strength none
Signal Quality none
Channel List cablecard-oob

[jasonl]

Probably a bad card, try another one (or six).

[signcarver]

You might try and see if you bent a bin or inserted upside down (verify visually, don't arbitrarily flip it to check) as MCard Inserted has shown up in the past when not pushed all the way in and/or a particular pin is detected in a certain state but it most likely is a bad card.

[breezytm]

I requested a new card. It should be here in 2 days. Let’s see what happpens

[breezytm]

Updating the thread in case someone else experiences the same in the future at least they can use my findings as a reference. I was able to replace the card and automatically the missing menus and Host ID data became available. I was also able to confirm with Verizon that the card is deactivated but the agent did not know how to reactivate it without the Host ID. Catch 22

[jasonl]

It's not a catch 22, just a bad card. They wouldn't be able to reactivate it even if they had the host ID because the card didn't get to the point of enabling the out of band connection.