When does SiliconDust actually ship orders which they've marked as "Completed" in order status?

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pbbjr
Posts: 1
Joined: Mon Nov 30, 2020 9:38 am

When does SiliconDust actually ship orders which they've marked as "Completed" in order status?

Post by pbbjr »

I ordered a HDHomeRun CONNECT 4K HDHR5-4K from the SD webstore on Sunday evening, 12/29. On Monday morning 12/30 at 2:39 a.m., SD's system apparently auto assigned\printed a USPS label for my order. My order was marked as "Completed" when that was done. I emailed info@silicondust on Tuesday 12/1 about when it would be shipped, and received an email stating that it would go out Tuesday or Wednesday at the latest, and I would be sent a tracking number.

It is now noon PST on Friday, December 4th. I've checked, and the USPS label I was automatically assigns has a status showing only that it has been printed. All my emails info@silicondust have gone unanswered since then (aside from a second "ticket number" auto assignment email I received after I received no response to my other requests).

Is the HDHomeRun CONNECT 4K HDHR5-4K actually being shipped after being sold by SD? I've been ghosted since ordering.

nickk
Silicondust
Posts: 16446
Joined: Tue Jan 13, 2004 9:39 am
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Re: When does SiliconDust actually ship orders which they've marked as "Completed" in order status?

Post by nickk »

An order changes to completed when the shipping label is printed.

M-F the package will be picked up by the carrier the same day the label was printed.
S-S the package will be picked up by the carrier on the Monday.

Let me know your order number and I will check.

Nick

jmbrutovsky
Posts: 1
Joined: Mon Dec 21, 2020 9:30 pm

Re: When does SiliconDust actually ship orders which they've marked as "Completed" in order status?

Post by jmbrutovsky »

I ordered my HD HomeRun Connect 4K HDHR5-4K on Sunday December 20, 2020 and I was wondering when I should expect the unit to be sent out. I thought that since I had ordered it on a Sunday that it would be sent out today ( Monday the 21st ) , but as of 9:30pm I have not received an email stating that it has been sent. I recieved an email this morning at 7:15am saying that the order has been finished being processed, but nothing about it having been shipped, nor any shipping information. I am excited about the unit and I was hoping that it would be sent right away.

nickk
Silicondust
Posts: 16446
Joined: Tue Jan 13, 2004 9:39 am
x 129

Re: When does SiliconDust actually ship orders which they've marked as "Completed" in order status?

Post by nickk »

jmbrutovsky wrote: Mon Dec 21, 2020 9:39 pm I ordered my HD HomeRun Connect 4K HDHR5-4K on Sunday December 20, 2020 and I was wondering when I should expect the unit to be sent out. I thought that since I had ordered it on a Sunday that it would be sent out today ( Monday the 21st ) , but as of 9:30pm I have not received an email stating that it has been sent. I recieved an email this morning at 7:15am saying that the order has been finished being processed, but nothing about it having been shipped, nor any shipping information. I am excited about the unit and I was hoping that it would be sent right away.
Your order shipped yesterday (Monday December 21).

Nick

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