HDHomeRun ATSC 3.0 disappeared after firmware upgrade

Reception, channel detection, network issues, CableCARD setup, etc.
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mogulboy88
Posts: 6
Joined: Mon Jan 21, 2013 6:18 pm

HDHomeRun ATSC 3.0 disappeared after firmware upgrade

Post by mogulboy88 »

I received HDHomeRun ATSC 3.0 today. It was recognized on the network via my.hdhomerun.com. Once I clicked the firmware upgrade, as recommended by a recent email from Nick on October 7, 2020, the tuner disappeared from the network. I unplugged the power supply after a long wait and the tuner was still not showing up. Pinging the previous detected IP address received no response. :( Please help.

NedS
Silicondust
Posts: 1537
Joined: Mon Dec 10, 2018 12:38 pm
x 48

Re: HDHomeRun ATSC 3.0 disappeared after firmware upgrade

Post by NedS »

Please open a support ticket for this and we will get it fixed: https://www.silicondust.com/support/trouble-ticket/

mogulboy88
Posts: 6
Joined: Mon Jan 21, 2013 6:18 pm

Re: HDHomeRun ATSC 3.0 disappeared after firmware upgrade

Post by mogulboy88 »

I did open a ticket. While exchanging information with the tech support team, the tuner is back. It is working fine as of now. Thanks.

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