Works Everywhere Except IPad

Reception, channel detection, network issues, CableCARD setup, etc.
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billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Works Everywhere Except IPad

Post by billmich »

using the HDHOMERUN prime.
just noticed that when I use the app on my iPad, it get color bars and screeching noises.

It is an older iPad, 5 years or so. , but my iPhone 6 works, as well as every other device like Xbox and PS3. - it stopped working last week circa 8/20

any help or suggestions out there for me?

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: Works Everywhere Except IPad

Post by NedS »

Can you post a link to a picture that shows what you mean?

billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Re: Works Everywhere Except IPad

Post by billmich »

here is a photo of what shows on my screenImage - with clicking noises

nickk
Silicondust
Posts: 15994
Joined: Tue Jan 13, 2004 9:39 am

Re: Works Everywhere Except IPad

Post by nickk »

Hi,

Can you please enable "send diagnostic information" in the app on the iPad, then reply back wit the Device ID of your HDHomeRun.

Nick

billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Re: Works Everywhere Except IPad

Post by billmich »

how do I do that on the iPad?

I know where to do it on the PC in the settings

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: Works Everywhere Except IPad

Post by NedS »

Same place on the iPad: go to the gear icon in the top-right corner of the "Live/Recorded/Discover/Tasks" screen.

billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Re: Works Everywhere Except IPad

Post by billmich »

I have turned on diagnostic information on Ipad - device is 131D232D

jasonl
Expert
Posts: 15306
Joined: Sun Oct 28, 2007 9:23 pm

Re: Works Everywhere Except IPad

Post by jasonl »

Based on the design, that's probably an iPad 4, which was released in 2012 and stopped getting OS updates after 10.3.3/10.3.4. Silicondust's iOS app was moved to requiring iOS 11 or later back in like April or May of last year due to iOS 12.2 breaking the way the app rendered video and requiring the app to be rewritten to use a different method that was introduced in iOS 11. Since your device is no longer supported by the app I wouldn't count on anything happening. Time for a new iPad.

billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Re: Works Everywhere Except IPad

Post by billmich »

thank you for the information -

it is an older model and definitely need upgrading

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: Works Everywhere Except IPad

Post by NedS »

Yep, looks like it's still using a 2019 version of the HDHomeRun app, and won't be able to update to anything newer.

billmich
Posts: 16
Joined: Mon Sep 09, 2019 9:33 am

Re: Works Everywhere Except IPad

Post by billmich »

NedS wrote:
Sun Aug 30, 2020 9:37 pm
Yep, looks like it's still using a 2019 version of the HDHomeRun app, and won't be able to update to anything newer.
got the brand new iPad (8th gen) today - works like a charm

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