No guide information and can't record channels on HDHomeRun SCRIBE DUO

Reception, channel detection, network issues, CableCARD setup, etc.
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DerekZ10
Posts: 11
Joined: Wed Aug 09, 2017 8:40 pm

No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by DerekZ10 »

Code: Select all

Model: HDVR-2US-1TB
Device ID: 151036F5
Firmware: 20200521 
I submitted a support ticket about 2-3 months ago and never heard back. The cable provider is Cable Nebraska out of Schuyler and HDHomeRun doesn't recognize any of the channels. Because of this the guide doesn't work and nothing can be recorded, only watched.
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I bought it for my parents after having a great experience with my HDHomeRun Prime. However that experience didn't carry over for them. I badly wish it could be returned and the 1yr subscription refunded because they get no use out of it.

If you guys can't be bothered to identify channels, there needs to be a way for users to manually set the channels so the guide information can be loaded and therefor recordings can be made. Or just allow it to blindly record time slots at the very least. It's kind of ridiculous.

NedS
Silicondust
Posts: 1158
Joined: Mon Dec 10, 2018 12:38 pm

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by NedS »

Channel numbers in the 5000's indicate that there isn't any channel ID data being sent by the cable provider. Unfortunately, there's not much we can do about that, since our system is not set up for any kind of manual channel entry.

NedS
Silicondust
Posts: 1158
Joined: Mon Dec 10, 2018 12:38 pm

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by NedS »

Also, it looks like we did respond to your support ticket on April 4th, on the same day. The e-mail notification might have gotten caught up in the spam/junk filter of some e-mail programs.

DerekZ10
Posts: 11
Joined: Wed Aug 09, 2017 8:40 pm

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by DerekZ10 »

What's the likelyhood that you guys can add a manual channel entry feature? Or just let it blindly record timeslots?

Dad just wants to record the local 6PM news from 2 different stations and 8PM news every day. Right now he's barely getting by using a VCR for local news (that barely works and eats tapes, but you can't find them anymore) and Hulu for national news. It just needs to replace the VCR functionality.

Here's the channel list (HD Only, don't care for others) as I know it (It moved by about +5 offset after rescanning?):

Code: Select all

  5010  NBC News
  5011  Weather Channel     
  5013  ESPN 2              
  5014  FOX NFL
  5015  BTN                 
  5016  CNBC
  5017  MSNBC               
  5019  Hallmark Movies And Mysteries
  5021  Hallmark Drama     
  5022  KOLN/KGIN 10/11 NOW  
  5025  NET PBS 
  5026  NET World  
  5027  The CW
  5046  FOX Sports  
  5048  ESPN
  5049  OXYGEN
  5051  A&E
  5052  HGTV
  5053  E!    
  5054  Food Network        
  5055  SyFy                
  5056  DIY Network
  5057  USA
  5058  National Geographic
  5059  Discovery Channel
  5060  TNT
  5061  TBS
  5062  FXX 
  5063  Animal Planet
  5064  History Channel
  5065  Disney Channel
  5066  FreeForm
  5067  Science Channel
  5068  FX
  5069  FS1 
  5070  FOX NEWS
  5071  Travel Channel
  5072  Hallmark Channel
  5114  TLC
  5115  Destination America
  5117  Nebraska News
  5120  Lifetime
  5121  Bravo
  5124  OutDoor
  5126  NBC Sports Network
  5133  KETV ABC Channel 7 
  5141  10/11 NOW News
  5142  CW15
  5143  FOX42 Local News
Last edited by DerekZ10 on Mon Jun 15, 2020 6:34 pm, edited 5 times in total.

nickk
Silicondust
Posts: 15908
Joined: Tue Jan 13, 2004 9:39 am

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by nickk »

Running a test - can you please check if channel 5052 now has the correct guide.

Nick

DerekZ10
Posts: 11
Joined: Wed Aug 09, 2017 8:40 pm

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by DerekZ10 »

> Running a test - can you please check if channel 5052 now has the correct guide.

@Nickk IT DOES!!!!

nickk
Silicondust
Posts: 15908
Joined: Tue Jan 13, 2004 9:39 am

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by nickk »

I can tag a couple more channels to get you going while we figure out how best to handle this properly... let me know the two most important channels you need...

Nick

DerekZ10
Posts: 11
Joined: Wed Aug 09, 2017 8:40 pm

Re: No guide information and can't record channels on HDHomeRun SCRIBE DUO

Post by DerekZ10 »

There's actually more than 2 channels Dad really wants. In order (if you can tag more than 2 it would be greatly appreciated!):

5022 - KOLN/KGIN 10/11 NOW https://www.1011now.com/
5070 - FOX NEWS
5015 - BTN - BigTenNetwork
5048 - ESPN
5013 - ESPN 2
5014 - FOX NFL

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