Reception, channel detection, network issues, CableCARD setup, etc.
6 posts • Page 1 of 1
Resetting under additional loads has historically been linked to power supplies going bad for older devices (not just SD tuners), but as long as you are using the supplied power adapter that seems less likely for a Duo (since it is a new device), although it could be a sample defect (any particular sample might be at the very wrong end of the failure curve).
If you do have another adapter in the residence that meets the requirements ( https://info.hdhomerun.com/info/tag:hardware ), you might want to give it a shot. If that fixes the problem you can order a replacement power supply from the SiliconDust online shop.
Please enable sending diagnostic data and then reply back with your device ID: https://info.hdhomerun.com/info/trouble ... iagnostics
Good to know that you have a resolution.
As I recall, SD has a 1 yr warranty on new devices, so if this is a (reasonably) recent purchase, you might want to consider submitting a formal support ticket to replace the supply so that your found supply can be returned to its original usage (or even just because having a spare is a useful diagnostic tool in the future).
And while I have zero knowledge of SD corporate practice, so have no clue whether it is useful, knowing that a supply on a relatively recent device has failed through a formal support ticket may be used in their operational statistics to know if they have any potential issues via their supply chain.
You're still under warranty. Shoot us an e-mail at firstname.lastname@example.org and we'll send you a new power supply, and even if you don't need it right now, you can use it as a backup.