Keep Getting Download Failed when trying to update

Reception, channel detection, network issues, CableCARD setup, etc.
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laloglz
Posts: 3
Joined: Thu Mar 19, 2020 4:07 pm

Keep Getting Download Failed when trying to update

Post by laloglz » Thu Mar 19, 2020 4:14 pm

I am running a HDHomeRun Duo and recently when using it with Plex I get a lot of pauses during a live TV stream. This did not happen before. Thinking it could be a software update issue I logged in to try and update but keep getting Download Failed error. Here is the current state of the device:

Hardware Model HDHR5-2US
Firmware Version 20190621
Device ID 10681E5B
MAC Address 00:18:DD:06:81:E5
IP Address 192.168.86.37
Subnet Mask 255.255.255.0

Thanks for any help

NedS
Silicondust
Posts: 808
Joined: Mon Dec 10, 2018 12:38 pm

Re: Keep Getting Download Failed when trying to update

Post by NedS » Thu Mar 19, 2020 4:17 pm

Try updating from a Windows or Mac computer: https://info.hdhomerun.com/info/update# ... windows_pc

If it's still having issues, enable logging and reply back with your Device ID printed on the bottom of the HDHomeRun: http://info.hdhomerun.com/info/troubles ... _platforms

laloglz
Posts: 3
Joined: Thu Mar 19, 2020 4:07 pm

Re: Keep Getting Download Failed when trying to update

Post by laloglz » Thu Mar 19, 2020 4:31 pm

Thanks for the quick reply. I am doing it from a Mac using a Chrome browser as well as Safari and still getting the issue. My device ID is 10681E5B.

-Abel

nickk
Silicondust
Posts: 15755
Joined: Tue Jan 13, 2004 9:39 am

Re: Keep Getting Download Failed when trying to update

Post by nickk » Thu Mar 19, 2020 5:52 pm

Looks like a TLS certificate change triggered a security check... server side change has been made to fix the problem.

Please power cycle the HDHomeRun so it picks up the new information immediately, then click the button to upgrade.

Nick

laloglz
Posts: 3
Joined: Thu Mar 19, 2020 4:07 pm

Re: Keep Getting Download Failed when trying to update

Post by laloglz » Sun Mar 22, 2020 1:28 pm

Thank you! I was able to update the device now.

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