why is your app suggesting i trash one of my tuners?

Reception, channel detection, network issues, CableCARD setup, etc.
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consorts
Posts: 63
Joined: Thu Oct 19, 2017 11:41 am
Device ID: 378163771 55318008
Location: NYC

why is your app suggesting i trash one of my tuners?

Post by consorts » Mon Jan 27, 2020 10:07 pm

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System Log  (for Device ID 10568C25)
19700101-00:00:17 System: reset reason = power on
19700101-00:00:17 System: network link 100f
19700101-00:00:18 System: ip address obtained: 192.168.1.120 / 255.255.255.0
19700101-00:00:41 System: myhdhomerun_sync: webclient error (dns failed)
20200127-15:50:53 System: time changed from Thu Jan  1 00:10:20 1970 to Mon Jan 27 15:50:53 2020
20200127-16:59:30 Tuner: tuner0 tuning 4.1 WNBC (8vsb:599MHz-1)
20200127-16:59:30 Tuner: tuner0 streaming http to 192.168.1.130:43612
20200127-18:00:30 Tuner: tuner0 http stream ended (remote closed)

System Log  (for Device ID 10581546)
19700101-00:00:20 System: reset reason = power on
19700101-00:00:20 System: network link 100f
19700101-00:00:22 System: ip address obtained: 192.168.1.121 / 255.255.255.0
19700101-00:00:45 System: myhdhomerun_sync: webclient error (dns failed)
20200127-15:50:38 System: time changed from Thu Jan  1 00:10:04 1970 to Mon Jan 27 15:50:38 2020

signcarver
Expert
Posts: 8686
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: why is your app suggesting i trash one of my tuners?

Post by signcarver » Tue Jan 28, 2020 2:22 am

It will do that if there is a device on your account that the client can't reach... you can ignore it to keep the device on your account or remove it to keep it from nagging you about it (though once detected, usually at the startup of client, it will pop up again to "add" it).

One thing i am surprised at is the web client errors (which prevent the device from getting a DeviceAuth thus providing guide) and that it took so long to obtain time, suggesting poor internet connectivity.

consorts
Posts: 63
Joined: Thu Oct 19, 2017 11:41 am
Device ID: 378163771 55318008
Location: NYC

Re: why is your app suggesting i trash one of my tuners?

Post by consorts » Tue Jan 28, 2020 6:52 am

that is odd... :?
both tuners are on a wired gig ports to a 2ms 300:300 fiber isp.
i wonder if the dns and slow time sync error may require me to
white list some url this system needs in my asus router firewall.
if that makes sense, i have no idea what url this dvr system uses.

nickk
Silicondust
Posts: 15699
Joined: Tue Jan 13, 2004 9:39 am

Re: why is your app suggesting i trash one of my tuners?

Post by nickk » Tue Jan 28, 2020 8:07 am

Can you please go to the device webpage on each unit, System Menu, and enable "send diagnostic information", then reboot each device to force a resync.

Nick

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