Disappearing channel guide

Reception, channel detection, network issues, CableCARD setup, etc.
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garyan2
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Disappearing channel guide

Post by garyan2 » Tue Dec 10, 2019 8:40 pm

I have an interesting one. I have 4th gen connects, so I can select favorites and "disable" channels. I also have a group of fairly new channels for this area; 21.2, 21.3, 21.4, 21.5, and 21.6.

The interesting thing is, guide data availability for those channels can be made available/unavailable depending on the enable/disable states of other channels. If I don't disable any channels, I will get 4 of the 6. If I disable some group of channels I can get all 6. If I enable some of those disabled channels, I can only get 2 or 3. The problem seems to only be with the 21.x channels, but I haven't found a pattern for anything.

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3ton
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Re: Disappearing channel guide

Post by 3ton » Tue Dec 10, 2019 8:56 pm

Virtual Numbers?

garyan2
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Re: Disappearing channel guide

Post by garyan2 » Tue Dec 10, 2019 9:00 pm

Not sure what you are asking. The channels I listed above are the virtual numbers... physically they are on UHF 35.

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3ton
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Re: Disappearing channel guide

Post by 3ton » Tue Dec 10, 2019 9:09 pm

Sorry, I mean the new channels are virtual numbers and the actual frequencies might be the same as other older channels. I am assuming the new channels became available when all the stations did the frequency swap thingy and the guide data might have not been updated correctly. So the new channels and an older channel might have the same frequency and SD can't have two actual frequencies for multiple channels and it drops one.

garyan2
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Re: Disappearing channel guide

Post by garyan2 » Tue Dec 10, 2019 9:29 pm

No, actually these are brand new for the area and appeared after the frequency swap thingy. It used to be just 21.1 (HSN) on UHF 21, it changed to UHF 35 early this year, and then about a month and a half ago, we got 21.2 (QVC), 21.3 (HSN2), 21.4 (QVC2), 21.5 (QVC3), and 21.6 (DABL). For a while, I figured SiliconDust didn't yet have the guide listings for 21.6 which is the only one I cared to add to my guide, even though Gracenote obviously had it since I could get it through Schedules Direct.

It wasn't until playing with my HDHR2MXF that I found that SiliconDust actually did have the listings, but I had to do some weird enables and disables to see it. That means other channels in the guide that I didn't want to see needed to be enabled.

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3ton
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Re: Disappearing channel guide

Post by 3ton » Tue Dec 10, 2019 9:34 pm

If you have multiple connects, what happens if you enable on one and disable on the other?

garyan2
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Re: Disappearing channel guide

Post by garyan2 » Tue Dec 10, 2019 9:46 pm

Same results.

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3ton
Posts: 35
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Re: Disappearing channel guide

Post by 3ton » Tue Dec 10, 2019 9:50 pm

I am out of ideas, time for SD to look at it. Make sure send diag is on app and devices and give them the id numbers. SD should figure it out.

jasonl
Silicondust
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Re: Disappearing channel guide

Post by jasonl » Wed Dec 11, 2019 1:38 pm

Need a device ID.

garyan2
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Re: Disappearing channel guide

Post by garyan2 » Wed Dec 11, 2019 2:13 pm

jasonl wrote:
Wed Dec 11, 2019 1:38 pm
Need a device ID.
10414B48 and 10417180.

jasonl
Silicondust
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Joined: Sun Oct 28, 2007 9:23 pm

Re: Disappearing channel guide

Post by jasonl » Wed Dec 11, 2019 4:16 pm

I have assigned a listing for 21.6. Our guide system attempts to pick a zip code for you based on the channels it knows about, and then uses the Gracenote data for that zip code to fill in any listings that haven't been otherwise assigned. Depending on which channels are enabled/disabled, it might pick a slightly different zip code, and if it picks one that doesn't have that particular channel you won't get data. Now that a specific listing has been assigned for 21.6, its data should always be available no matter what's enabled or disabled. You have the other 21.x disabled so I can't set listings for them.

garyan2
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Re: Disappearing channel guide

Post by garyan2 » Wed Dec 11, 2019 4:25 pm

Perfectly reasonable explanation. I will enable the rest when I get home later tonight and let you know. Curious, why only check the enabled channels? Why not use all channels to determine zipcode?

Thanks!
Gary

jasonl
Silicondust
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Re: Disappearing channel guide

Post by jasonl » Wed Dec 11, 2019 5:57 pm

The device only syncs channels that are enabled.

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