Firmware Update

Reception, channel detection, network issues, CableCARD setup, etc.
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johnt2k7
Posts: 2
Joined: Tue Dec 03, 2019 8:09 am

Firmware Update

Post by johnt2k7 » Tue Dec 03, 2019 8:35 am

Have a HR Extend I installed at my parents place years ago. its been working great since the install however they have recently installed a new TV and Streaming box and have a few complaints about how stream quality is now dropping out. Beings i was home over the holidays i figured id remote in and take a look at it. The firmware on device is 2016 and i cannot update. When i click the version to update it gives me a 404 Error. Is their any way to manually install a firmware update i went through all the menus and didnt see anything ?

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signcarver
Expert
Posts: 8530
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: Firmware Update

Post by signcarver » Tue Dec 03, 2019 9:08 am

You need to update your firmware to a more recent version that allows the tuner itself to update (for release versions this is 20170815 or later) ... for most this means using a windows pc and getting the full software package and running the setup program (throgh a local machine on same subnet)

johnt2k7
Posts: 2
Joined: Tue Dec 03, 2019 8:09 am

Re: Firmware Update

Post by johnt2k7 » Tue Dec 03, 2019 11:02 am

Ah i got it thanks, didnt think to install the desktop software. I figured i needed a standalone file to flash the device to the latest firmware.

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