Need to disable automatic renewal

Reception, channel detection, network issues, CableCARD setup, etc.
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olebon
Posts: 10
Joined: Sat Nov 25, 2017 9:48 am

Need to disable automatic renewal

Post by olebon » Wed Nov 27, 2019 7:29 am

I like your service a lot, but this is very annoying if someone charges me without asking. Is there a way to replace it with a reminder? Of course, I can change my payment method to an inactive credit card or do something else to fool the system, but it is better to do this in a civilized way, right?

NedS
Silicondust
Posts: 584
Joined: Mon Dec 10, 2018 12:38 pm

Re: Need to disable automatic renewal

Post by NedS » Wed Nov 27, 2019 10:05 pm

I think it's being looked into, but I should mention that you can cancel automatic renewal. It's worded in a weird way on the shop site, but "canceling" won't actually cancel the current subscription, but only cancel the automatic renewal.

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