Channel Pixelization

Reception, channel detection, network issues, CableCARD setup, etc.
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regrossman19
Posts: 7
Joined: Sat Nov 09, 2019 10:51 am

Channel Pixelization

Post by regrossman19 » Sat Nov 09, 2019 11:07 am

I just setup a prime tuner on Fios. Activated fine and can tune to many channels ok, but several also show pixelization and I notice on this channels the signal quality is low < 50%. I tried minimzing splitters and right now the prime is in a 4 way splitter. Not sure what else I can do to fix this.

Device ID 13113CCC
MAC Address 00:18:DD:31:13:CC

Card Manufacturer Arris/Motorola
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (6.0 dBmV)
Signal Quality 97% (29.4 dB)
Channel List cablecard-oob



A good channel
Virtual Channel 576 NBC Spts Phily
Frequency 639.000 MHz
Program Number 1106
Authorization subscribed
CCI Protection unrestricted
Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (6.5 dBmV)
Signal Quality 59% (29.4 dB)
Symbol Quality 100%
Streaming Rate 13.518 Mbps
Resource Lock 192.168.10.13


Bad Channel (CBS, FOX)

Virtual Channel 503 KYW-HD
Frequency 459.000 MHz
Program Number 1143
Authorization subscribed
CCI Protection none
Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (4.5 dBmV)
Signal Quality 46% (27.4 dB)
Symbol Quality 100%
Streaming Rate 12.212 Mbps
Resource Lock 192.168.10.13


Virtual Channel 513 WTXF-HD
Frequency 459.000 MHz
Program Number 1145
Authorization subscribed
CCI Protection none
Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (4.6 dBmV)
Signal Quality 46% (27.4 dB)
Symbol Quality 100%
Streaming Rate 9.696 Mbps
Resource Lock 192.168.10.13

signcarver
Expert
Posts: 8535
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 131B34B7 13231F92 1070A18E 1073ED6F 15300C36

Re: Channel Pixelization

Post by signcarver » Sat Nov 09, 2019 11:50 am

My first guess would be the ONT starting to go and is having issues with the mid range channels. There may also be an issue of something in the area generating interference on that frequency (are you near an airport?). I have also seen MoCA interference at either 1/3 or 1/2 the frequency of the beacon (I believe on fios I typically saw this around 350MHz but it has been years since I have installed in a fios area).

My suggestion would be to enable sending of diagnostics data and running a channel scan then maybe jasonl (or another from SD) can see some pattern (years ago, one may have also wanted to run such scan without the cablecard to get a more frequency based scan but today I probably wouldn't do that unless asked by someone from SD).

regrossman19
Posts: 7
Joined: Sat Nov 09, 2019 10:51 am

Re: Channel Pixelization

Post by regrossman19 » Sat Nov 09, 2019 12:03 pm

We are having same issues with some STBs in the house so I'm going to try and get Verizon to replace the ONT, but not sure if anything else can resolve this. I have diagnostics turned on already.

jasonl
Silicondust
Posts: 14749
Joined: Sun Oct 28, 2007 9:23 pm

Re: Channel Pixelization

Post by jasonl » Sun Nov 10, 2019 10:29 am

Please run a channel scan and reply back. That will give us a better overall picture of the signal, from which we can normally identify a failing ONT.

regrossman19
Posts: 7
Joined: Sat Nov 09, 2019 10:51 am

Re: Channel Pixelization

Post by regrossman19 » Mon Nov 11, 2019 4:17 am

Verizon came out and replaced ONT, all is perfect now. Missing channels also now work. Did not do a rescan but when tuning into HBO with WMC, every channel works.

lgspencer
Posts: 10
Joined: Fri Sep 14, 2012 8:49 am

Re: Channel Pixelization

Post by lgspencer » Mon Nov 25, 2019 2:47 pm

I have two HDHR Primes, and am having a similar issue. My service is FiOS by Frontier. For both units, I am having stutter issues, the frequency of which is increasing. Every few minutes the picture will pause for 1 sec, then another sec then usually resume with some pixelation, and then be OK for a few more minutes. Seems like it may be a little worse on some channels than others, but seems to impact all channels.

I am predominately using a wired ethernet network and am using AppleTV's with the Channels app. I also have a couple of AppleTVs which are connected via COAX (Moca), and they are also having the same issue. The issue also happens with some recordings I am creating via Plex server.

Can you please give me some advice? Should I call Frontier and have them check the ONT?

Here is a screen shot of my current status from one HDHR:

Tuner 2 Status
Virtual Channel 588 NFL Network HD
Frequency 201.000 MHz
Program Number 605
Authorization subscribed
CCI Protection unrestricted
Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (4.5 dBmV)
Signal Quality 100% (37.9 dB)
Symbol Quality 100%
Streaming Rate 17.982 Mbps
Resource Lock 192.168.7.68


Thanks for your help.

lgspencer
Posts: 10
Joined: Fri Sep 14, 2012 8:49 am

Re: Channel Pixelization

Post by lgspencer » Tue Nov 26, 2019 7:45 am

Jasonl,

I've sent you an IM with this info, but also posting here...

HI Jasonl,

I tried with the Mac app and it also experienced the stuttering, the same as with channels on the Apple TV.

I was able to turn on tuner diagnostics on both HDHR Primes and do a channel scan. The scan on the first unit may have stopped, so just-in-case I did it twice. I also captured some info:

HDHomeRun PRIME 1313DF19

Card Manufacturer Arris/Motorola
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (3.5 dBmV)
Signal Quality 100% (38.9 dB)
Channel List cablecard-oob

Summary
Tuner 0 Channel not in use
Tuner 1 Channel not in use
Tuner 2 Channel 511 WFTS ABC HD
Tuner 2 Status
Virtual Channel 511 WFTS ABC HD
Frequency 507.000 MHz
Program Number 3109
Authorization subscribed
CCI Protection none

Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (1.6 dBmV)
Signal Quality 100% (37.1 dB)
Symbol Quality 100%

Streaming Rate 10.423 Mbps
Resource Lock 192.168.7.71



HDHomeRun PRIME 13232F00

Card Manufacturer Arris/Motorola
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (6.8 dBmV)
Signal Quality 100% (38.7 dB)
Channel List cablecard-oob

Summary
Tuner 0 Channel not in use
Tuner 1 Channel not in use
Tuner 2 Channel 570 ESPN HD

Tuner 2 Status
Virtual Channel 570 ESPN HD
Frequency 225.000 MHz
Program Number 602
Authorization subscribed
CCI Protection unrestricted

Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (2.4 dBmV)
Signal Quality 100% (37.9 dB)
Symbol Quality 100%

Streaming Rate 18.413 Mbps
Resource Lock 192.168.7.68

I've also clicked send diagnostic information in the Mac app.

Please let me know if you need anything else.

Thanks so much,
Lance

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