Trouble with two channels since update to 20190621

Reception, channel detection, network issues, CableCARD setup, etc.
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eds
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Joined: Wed Dec 10, 2008 12:38 pm
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Trouble with two channels since update to 20190621

Post by eds » Sat Oct 05, 2019 8:33 pm

I updated my two prime hd homerun units about a week or so ago to the 20190621 firmware build.
Since then, I have been having degraded signal strength for CBS and the CBS local affiliate in New York WLNY.

Signal strength is 100. Signal quality fluctuates between 50 and 66% making the station unwatchable in certain circumstances.

Nothing else on my system has changed. Cable (when viewed through cable boxes) within the house is consistently good for those channels.

Coaxial from wall to hd home run and networking cables all seem strong. Not sure what to make of it.

Any help would be appreciated.

Thanks

jasonl
Silicondust
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Joined: Sun Oct 28, 2007 9:23 pm

Re: Trouble with two channels since update to 20190621

Post by jasonl » Sun Oct 06, 2019 2:11 pm

Please enable the sending of diagnostic data and run a channel scan, then watch live TV on the problem channel for at least 10 minutes (see https://info.hdhomerun.com/info/trouble ... iagnostics). Reply back with the device ID for your HDHomeRun and we will check the logs.

eds
Posts: 30
Joined: Wed Dec 10, 2008 12:38 pm
Contact:

Re: Trouble with two channels since update to 20190621

Post by eds » Sun Oct 06, 2019 6:27 pm

Thanks Jason,

The process (which included my updating to 20190815beta1) appears to have fixed the problem.
Signal quality is a much higher 73-75%
Won't know for sure for a couple of days.
I checked the "send diagnostic..." function.
Will report back if there are anymore issues.

EDS

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