Amazon Fire TV Devices Stuttering After Commerical!

Reception, channel detection, network issues, CableCARD setup, etc.
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brahmabullwf
Posts: 31
Joined: Wed Dec 12, 2012 10:30 pm

Amazon Fire TV Devices Stuttering After Commerical!

Post by brahmabullwf » Sat Oct 05, 2019 12:19 pm

Hi All,

I'm looking for help. Since we have moved, all of our Amazon Fire TV devices have a stuttering issue soon after a commerical break. It only happens once per commerical break. We are able to continue watching our shows by hitting fast forward on the issue. This happens on recorded shows and we can even see it in live TV. It shows up on live TV and the stream actually sends itself into a never-ending loop of the same video and audio.

I am not sure if anyone has any recommendation on what to do. If not, I'd like to engage in some diagnostics. Please help on next steps.

It's also helpful to know that I do not see any live TV issues on my regular standard cable box.

Thanks

brahmabullwf
Posts: 31
Joined: Wed Dec 12, 2012 10:30 pm

Re: Amazon Fire TV Devices Stuttering After Commerical!

Post by brahmabullwf » Sat Oct 05, 2019 6:12 pm

Also helpful to note that I tested a recording on a Windows 10 PC and it reproduced the same after commercial stutter seen on Fire TV devices.

Someone please help!! I have had this system for a long, long time. The family loves it and depends on it and we want our flawless system back.

jasonl
Silicondust
Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Amazon Fire TV Devices Stuttering After Commerical!

Post by jasonl » Sun Oct 06, 2019 2:10 pm

Is it happening on all channels or just certain ones?

If you go back and watch recordings that were made before the move, do they play without issue?

brahmabullwf
Posts: 31
Joined: Wed Dec 12, 2012 10:30 pm

Re: Amazon Fire TV Devices Stuttering After Commerical!

Post by brahmabullwf » Sun Oct 06, 2019 6:25 pm

Thank you for replying Jason.

Old recordings work fine. Even some channels have worked fine post-move, but I haven't had that good experience as of late. It seems to be getting worse. I have the entire experience wired for the 2 HDHomerun PRime boxes as well as the DVR. The TVs I am having issues on also are wired Fire TV boxes. I have one wireless FireTV 4K stick with the same issue.

I have recordings as examples.

What's next?

jasonl
Silicondust
Posts: 14390
Joined: Sun Oct 28, 2007 9:23 pm

Re: Amazon Fire TV Devices Stuttering After Commerical!

Post by jasonl » Mon Oct 07, 2019 3:31 pm

Can you upload an affected recording somewhere and send us a link to look at? Dropbox, Google Drive, iCloud, OneDrive, etc.. Email the link to support at silicondust dot com along with a link to this thread so we know what it is. Make sure the permissions on it are set to anyone with the link being able to view it, so the whole team can access it.

brahmabullwf
Posts: 31
Joined: Wed Dec 12, 2012 10:30 pm

Re: Amazon Fire TV Devices Stuttering After Commerical!

Post by brahmabullwf » Tue Oct 08, 2019 3:45 pm

Thanks Jason! I have uploaded to Dropbox and sent an email to support@silicondust.com.

Please let me know if you need anything else.

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