intermetent problem on window 10

Reception, channel detection, network issues, CableCARD setup, etc.
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creed4
Posts: 5
Joined: Wed Sep 04, 2019 12:40 am

intermetent problem on window 10

Post by creed4 » Wed Sep 04, 2019 12:51 am

since last Friday i havent been able to record any programs on plex, I have checked and what is happening is the hdhomerun is switching off and on it will run for about 20 second then give me a message unable to load channel ive checked on my android phone and ruku tv and it runs fine

jasonl
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Re: intermetent problem on window 10

Post by jasonl » Wed Sep 04, 2019 1:11 pm

Please enable the sending of diagnostic data on the HDHomeRun and run a channel scan (see https://info.hdhomerun.com/info/trouble ... iagnostics) then reproduce the issue. Reply back with the device ID for your HDHomeRun and the time it happened and we will check the logs.

creed4
Posts: 5
Joined: Wed Sep 04, 2019 12:40 am

Re: intermetent problem on window 10

Post by creed4 » Wed Sep 04, 2019 11:03 pm

Device ID: 10650EB8

i deleted some mal ware and the its working betting i may have fixed it but it could pop up again

creed4
Posts: 5
Joined: Wed Sep 04, 2019 12:40 am

Re: intermetent problem on window 10

Post by creed4 » Thu Sep 05, 2019 8:55 am

the problem showed back up at 10:54 am today

creed4
Posts: 5
Joined: Wed Sep 04, 2019 12:40 am

Re: intermetent problem on window 10

Post by creed4 » Thu Sep 05, 2019 2:26 pm

sometime it see the device sometimes it doesnt

jasonl
Silicondust
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Re: intermetent problem on window 10

Post by jasonl » Thu Sep 05, 2019 2:49 pm

Looks like there are some network issues. What is the layout of your network? How is everything connected together?

creed4
Posts: 5
Joined: Wed Sep 04, 2019 12:40 am

Re: intermetent problem on window 10

Post by creed4 » Fri Sep 06, 2019 12:19 am

both the computer, hdhomerun, and a cable modem are plugged into an unmanaged netgear switch

ebo
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Device ID: 1016F746, 101C8CF9, 1041F134, 10532394

Re: intermetent problem on window 10

Post by ebo » Mon Sep 09, 2019 10:37 am

creed4 wrote:
Fri Sep 06, 2019 12:19 am
both the computer, hdhomerun, and a cable modem are plugged into an unmanaged netgear switch
What, no router? Or is it a modem/router combination? What, if anything, provides DHCP service?

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