Extend issue; reset reason = application watchdog

Reception, channel detection, network issues, CableCARD setup, etc.
Post Reply
ckwsp101_tv
Posts: 4
Joined: Fri Mar 13, 2015 4:46 pm

Extend issue; reset reason = application watchdog

Post by ckwsp101_tv » Thu Aug 08, 2019 9:23 am

I experienced a watchdog reset on my old Extend.
Original power supply.
Happens maybe 1 time out of 60 recording sessions.
I use the wget command from linux shell.

Any suggestions on how to debug?

Hardware Model HDTC-2US
Firmware Version 20190621
Device ID 10519452

19700101-00:00:17 System: reset reason = application watchdog
19700101-00:00:17 System: E5592573 0000000E 004FDB88 00474E28 00474018 00517B08 0050F3C8 00410EE4
19700101-00:00:17 System: 00410EE4 0050F3C8 0051D4A8 00410EE4 00407110 0051D4A8 00406FC0 00473B68
19700101-00:00:17 System: network link 100f
19700101-00:00:19 System: ip address obtained: 192.168.1.108 / 255.255.255.0
20190808-05:41:13 System: time changed from Thu Jan 1 00:00:36 1970 to Thu Aug 8 05:41:13 2019

gtb
Expert
Posts: 3985
Joined: Thu Oct 06, 2011 1:00 pm
Location: Sunnyvale, CA USA

Re: Extend issue; reset reason = application watchdog

Post by gtb » Thu Aug 08, 2019 9:37 am

ckwsp101_tv wrote:
Thu Aug 08, 2019 9:23 am
Any suggestions on how to debug?
You might try an alternative power supply, but the original extends were notorious to run hot, and the fan reportedly often died. And high heat can result in badness with electronics. I would generally recommend that if the extend is the right answer for you to have it upgraded with a new passive thermal cooling case, which SD offers through their store (I don't remember the price, but it was reasonable considering what they have to do).

whmaurer
Posts: 4
Joined: Thu Jun 13, 2019 11:25 am

Re: Extend issue; reset reason = application watchdog

Post by whmaurer » Mon Sep 09, 2019 7:28 am

What does this error message mean? Is this exclusively a heat warning?

For what it's worth, I'm seeing this issue as well. I have 2 Extend HDTC-2US units running Firmware Version 20190621. Both are original units with fans that I sent into SD to be upgraded into the new fanless, metal case; I still have the original PSUs.

I've been noticing some recordings through Plex where the video capture seems to lag; in this case, a show will be recording, then the video audio will seamlessly skip forward a few minutes; this process repeats so that Plex records 30 minutes over the course of a much longer period, so I essentially get scattered clips of several shows in the order that they aired. I was checking the logs to see if there was anything useful, but both logs are very short:

Extend #1:
HDHomeRun EXTEND
System Log
19700101-00:00:17 System: reset reason = application watchdog
19700101-00:00:17 System: E5592573 0000000E 004FE4A8 00440B88 00447DC0 00412FC8 004F942C 004F9400
19700101-00:00:17 System: 00524FAC FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
19700101-00:00:17 System: network link 100f
19700101-00:00:19 System: ip address obtained: 192.168.1.47 / 255.255.255.0
20190909-11:04:00 System: time changed from Thu Jan 1 00:00:36 1970 to Mon Sep 9 11:04:00 2019

Extend #2:
HDHomeRun EXTEND
System Log
19700101-00:00:17 System: reset reason = application watchdog
19700101-00:00:17 System: E5592573 0000000E 004FE4A8 00440B88 00447DC0 00412FC8 004F942C 004F9400
19700101-00:00:17 System: 00524FAC FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF
19700101-00:00:17 System: network link 100f
19700101-00:00:19 System: ip address obtained: 192.168.1.46 / 255.255.255.0
20190909-03:25:36 System: time changed from Thu Jan 1 00:00:36 1970 to Mon Sep 9 03:25:36 2019
20190909-03:25:47 Tuner: tuner0 tuning 32.2 WHUTKid (8vsb:587MHz-2)
20190909-03:25:47 Tuner: tuner0 streaming http to 192.168.1.192:54356
20190909-03:25:52 Tuner: tuner0 http stream ended (remote closed)

Is there any reason that these 2 units would reset at the same time? Power outage/surge?

goofnroxx
Posts: 75
Joined: Fri Jun 16, 2017 10:30 am

Re: Extend issue; reset reason = application watchdog

Post by goofnroxx » Mon Sep 09, 2019 10:46 am

Looks to me they reset hours apart. The timestamp on the restart is just the start of when an epoch time starts from. Meaning they didn't restart in 1970. The actual time is a few lines later.

Post Reply