Some questions about the new firmware....

Reception, channel detection, network issues, CableCARD setup, etc.
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Joined: Wed Aug 05, 2015 4:40 pm

Some questions about the new firmware....

Post by kd6icz » Thu Jun 27, 2019 6:33 pm

I have two Primes that I updated the firmware on last night.

So only a handful of channels would tune in after the update. I kept getting “channel unauthorized.” I thought it was a channel map issue with my CableCARD so I called the cable company to re-authorize my cards. Made no difference. I thought maybe a channel rescan might correct my issue and it seems to have helped.

The one thing I noticed is that after scanning on one Prime, they both have the updated list.... This is strange. Do the Primes communicate with each other now? I also noticed that when one tuner reports it’s in use, the same exact tuner on the other Prime says it’s tuned into the same channel.

Maybe SD could clear this up for me.

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Joined: Sun Oct 28, 2007 9:23 pm

Re: Some questions about the new firmware....

Post by jasonl » Thu Jun 27, 2019 7:46 pm

There is no communication like that between devices.

We would like to get some diagnostic data. Please enable the sending of diagnostic data on both devices, reboot both devices, and run channel scans on both devices (see viewtopic.php?f=15&t=69066) then reply back with the device IDs for both devices and we'll check the logs.

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