HDHomeRun Prime not seeing all of my subscribed cable channels

Reception, channel detection, network issues, CableCARD setup, etc.
Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Tue May 14, 2019 6:34 pm

Device ID: 1323AADB
Firmware Version: 20190417

When I run a manual scan on my Prime at http://x.x.x.x/lineup.html?show=all,
It always misses channels I'm subscribed to.
I can run scans back-back and for each scan different channels are not picked up that I subscribe to.

I have enabled diagnostics and did 13 scans back-back, cancelling each scan when I noticed channels I'm subscribed to showing up in the scan as unsubscribed. I let the 13th channel scan run to completion.

I'm subscribed to all of these channels below.

1st scan doesn't see channel 19
2nd scan doesn't see channel 18
3rd scan doesn't see channel 20
4th scan doesn't see channel 20
5th scan doesn't see channel 13
6th scan doesn't see channel 11
7th scan doesn't see channel 17
8th scan doesn't see channel 17
9th scan doesn't see channel 18
10th scan doesn't see channel 20
11th scan doesn't see channel 14
12th scan doesn't see channel 18
13th scan doesn't see channel 23

This is related to another thread here viewtopic.php?f=113&t=71189
Last edited by Billi23 on Tue May 14, 2019 7:47 pm, edited 1 time in total.

jasonl
Silicondust
Posts: 13828
Joined: Sun Oct 28, 2007 9:23 pm

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by jasonl » Tue May 14, 2019 7:44 pm

Do you have a Windows or Mac computer available to get some diagnostics from? It looks like some of the channels are intermittently not locking on.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Tue May 14, 2019 7:48 pm

Windows 7-64bit yes, what is the procedure?

If any of you (two?) devs have Comcast, just look at the issue with Music Choice Channels in the 900's.

Manual and background scans never pick those up. Not that I watch or record those, but a good example of the issue.

jasonl
Silicondust
Posts: 13828
Joined: Sun Oct 28, 2007 9:23 pm

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by jasonl » Tue May 14, 2019 8:15 pm

The Music Choice channels are all on the same frequency and its right in the range of the channels with problems, so that's not surprising.

Open a command prompt and run:

Code: Select all

cd "%userprofile%\desktop"
"%programfiles%\silicondust\hdhomerun\hdhomerun_config.exe" 1323AADB scan /tuner0 scan0.txt
"%programfiles%\silicondust\hdhomerun\hdhomerun_config.exe" 1323AADB scan /tuner1 scan1.txt
"%programfiles%\silicondust\hdhomerun\hdhomerun_config.exe" 1323AADB scan /tuner2 scan2.txt
This will create 3 .txt files on the desktop; please attach them to an email to support at silicondust.com and include a link to this thread so we know what they are.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Wed May 15, 2019 1:01 pm

Scans completed and email sent.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Fri May 17, 2019 3:29 pm

You had asked that I stream two DRM HD channels while scanning for channels on my Prime.

Since I have only one device that can stream DRM channels, my iPad Pro (my iPod Touch 6th gen won't, viewtopic.php?f=119&t=71420#p343830), I did the following.

While streaming DRM channel Starz HD to my iPad Pro and Weather Channel MPEG2 HD (12+Mbps) to the HDHR view app on my Win7-64 PC, I started the scan on tuner2 at 2019-05-17 22:08:30 UTC.

The only issue during streaming I had was the HDHR view app on my Win7-64 PC faulted while playing (nothing new), so I restarted it on Weather Channel MPEG2 HD (12+Mbps).

emailed log file to support.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Turn off auto discovery of new channels - handyd

Post by Billi23 » Mon May 20, 2019 7:59 pm

5/20/2019 1323AADB -17 became unsubscribed
5/20/2019 1323AADB +23 became subscribed

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Tue May 21, 2019 4:25 pm

Diagnostics are still enabled.
Can you see the background scan that dropped my subscribed channel 17?
17 was dropped and 23 was picked back up.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Wed May 22, 2019 4:35 pm

So, my obvious question is why is my Prime dropping my subscribed channels and telling me I''m not subscribed to them?

I'm subscribed to them through my Cable provider, yet the Prime insists via it's background scans that I'm not subscribed.

This needs to be fixed.

rpcameron
Posts: 836
Joined: Fri Mar 25, 2016 9:55 am

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by rpcameron » Wed May 22, 2019 5:10 pm

Billi23 wrote:
Wed May 22, 2019 4:35 pm
So, my obvious question is why is my Prime dropping my subscribed channels and telling me I''m not subscribed to them?

I'm subscribed to them through my Cable provider, yet the Prime insists via it's background scans that I'm not subscribed.

This needs to be fixed.
This happens (especially when using a tuning adapter) because the background scan has a short timeout for attempting to tune a channel; if it can't get a quick lock, it marks the channel as unsubscribed.

This is a long-standing problem with the Prime. SD says they've made fixes where channel preferences (disabled/favorite) are preserved across scans, but my personal experiences can't fully confirm this. Many users are asking to be able to disable background scans, change the scan timeout value, or even manually change the lineup to add subscribed channels even when the scan does not lock: none of these have received any definitive comment from the devs.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: Turn off auto discovery of new channels - handyd

Post by Billi23 » Fri May 24, 2019 11:08 am

5/24/2019 1323AADB -18 became unsubscribed
5/24/2019 1323AADB +17 became subscribed

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Fri May 24, 2019 11:09 am

Channel 18 became unsubscribed, channel 17 became subscribed and enabled.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Fri May 24, 2019 9:11 pm

After installing the beta and the released firmware that was supposed to fix this issue, I enabled my problem channels to see if subscribed, enabled channels could be dropped (seen as unsubscribed) by the periodic background scans and indeed they were.

I have now disabled all my problem channels to see if after they're dropped (become unsubscribed according to my Prime) and come back (born again) are they still disabled. Time will tell.

I'm subscribed to all of these channels through my cable provider. The HDHOMERUN Prime is the only one that has a different randon opinion of that fact.

From the forum it sounds like only a few of us have this issue. I would assume the majority of Prime users have the issue but are waiting for Silicondust to acknowledge it and just haven't posted about the issue.

I can help by supplying diagnostics and doing some testing, but it seems to fall on deaf ears, or I'm not on the right forum.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Thu May 30, 2019 12:57 pm

Diagnostics still enabled.

5/30/2019 1323AADB Channel 16 (<subscribed> and <enabled>) disappeared (now <unsubscribed>) and channel 18 (that was previously <unsubscribed> and <disabled>) became <subscribed> and <enabled>.

Billi23
Posts: 93
Joined: Mon Mar 20, 2017 8:08 pm
Device ID: 1323AADB

Re: HDHomeRun Prime not seeing all of my subscribed cable channels

Post by Billi23 » Mon Jun 03, 2019 7:55 pm

http://www.silicondust.com/support/down ... changelog/

Release 20190417:
HDHR3-CC: Fix problem where disabled channels could self re-enable when the background scan ran if the channel disappeared from the lineup and later reappeared.

Firmware 20190417 does not fix this issue on my Prime.

On 4/19/2019 @ 21:58 UTC I installed firmware version 20190417.

Since 5/15/2019 I have an open ticket #119287 with diagnostics still enabled on my Prime and have seen channels I subscribe to (that I had disabled) getting marked as unsubscribed by the background scans and later re-appear as subscribed and enabled by the background scans.

It's not remembering that I had marked the channels as disabled before it decided I was no longer subscribed to them.

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