Resolved: HDHR4-2US no channels found

Reception, channel detection, network issues, CableCARD setup, etc.
jbiss_ca
Posts: 4
Joined: Wed Mar 11, 2015 7:29 am

Resolved: HDHR4-2US no channels found

Postby jbiss_ca » Fri Jan 11, 2019 7:21 am

Hi,

My HDHR4-2US isn't finding any channels but I have about 30 channels which are coming in on multiple televisions in the house. I have unplugged it (and the power supply) for a few hours, tried to rescan and same issue. I have enabled Send diagnostic information and re-ran the Detect Channels. Hopefully some additional information will available for troubleshooting.

Model: HDHR4-2US
Device ID: 1040CB51
Firmware: 20180817

Thank you
Last edited by jbiss_ca on Wed Jan 16, 2019 5:48 am, edited 1 time in total.

NedS
Silicondust
Posts: 105
Joined: Mon Dec 10, 2018 12:38 pm

Re: HDHR4-2US no channels found

Postby NedS » Tue Jan 15, 2019 6:45 pm

I was just about to ask if you were still having this issue when I realized I had already talked to you over the support ticket system ;)

jbiss_ca
Posts: 4
Joined: Wed Mar 11, 2015 7:29 am

Re: HDHR4-2US no channels found

Postby jbiss_ca » Wed Jan 16, 2019 5:48 am

I've been receiving excellent support, thank you very much!

For anyone falling on this post, my issue is that the signal strength is much too strong which distorts the signals and makes it difficult/impossible to receive them. SiliconDust support was able to provide graphs of the signal strength and signal quality based on the diagnostic information from my HD HomeRun. I'll be adding signal attenuators to cut down the signal strength.


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