Search found 48 matches

by JDazell
Tue Mar 16, 2021 4:57 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Poor Video/Audio quality on Roku app
Replies: 7
Views: 1104

Re: Poor Video/Audio quality on Roku app

We are looking into it. We think it's the Roku 9.4 update. NedS, I just installed three Roku devices and two of the three have no Audio. Two Roku Express+ Model 3931RW and one Roku Premier Model 3920X. One 3931RW has audio and the other does not. The 3920X also has no audio. Both of the devices wit...
by JDazell
Fri Mar 12, 2021 10:07 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Stacking Tuners
Replies: 4
Views: 536

Re: Stacking Tuners

I have a setup where I have 2 tuners one on top of each other has anybody have had any issues with interference? Should they be apart from each other? Any input would be appreciated. Thanks Hello, I have a Scribe Duo and a Connect Quatro 4k. I have had them "side by side" and I have had them "Stack...
by JDazell
Thu Mar 11, 2021 12:28 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

Can we have everyone try installing the beta firmware to see if there is any difference? Also, let us know which HDHomeRun hardware you are using, and if you have DVR or not. Firmware beta install with Mac: https://download.silicondust.com/hdhomerun/hdhomerun_mac_beta.dmg Firmware beta install with...
by JDazell
Tue Mar 09, 2021 11:09 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

Antenna or cable TV? NickK, I tried to open a service ticket directly with LG, with zero luck. Have you guys had any better luck dealing directly with LG Support at your level? My customer is now going on 20 days with no Live TV on the LG. He is about ready to add a Fire TV stick and give up! I bel...
by JDazell
Wed Feb 24, 2021 1:20 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ No picture on LIVE TV no matter what. Antenna or cable TV? NickK, I tried to open a service ticket directly with LG, with zero luck. Have you guys had any better luck dealing directly with LG Support at your level? My customer is now...
by JDazell
Wed Feb 17, 2021 11:39 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

nickk wrote: Wed Feb 17, 2021 11:28 am
JDazell wrote: Wed Feb 17, 2021 10:51 am LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
Antenna or cable TV?
Antennas Direct Clear Stream 2MAX
Eero WiFi Mesh
LG TV is within 10 feet of the primary Eero Mesh Node AP
Two other TV's using Fire Stick work fine
by JDazell
Wed Feb 17, 2021 10:51 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

LG OLED48CXPUB.BUSWLJR Date of Manufacture 07/2020 Factory ID: LZ

No picture on LIVE TV no matter what.
by JDazell
Tue Feb 16, 2021 12:17 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

NedS wrote: Mon Feb 15, 2021 7:22 pm We're still trying to figure out what broke and why. It seems to only affect certain LG TVs. This is a high priority, though. We'll get this fixed ASAP.
Thank you, Appreciate the urgency.
by JDazell
Mon Feb 15, 2021 3:44 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

NedS wrote: Mon Feb 08, 2021 5:18 pm Looking into it.
Ned, Do we need to also reach out to LG Support to get a fix?
This is extremely frustrating!!!
by JDazell
Thu Feb 11, 2021 12:30 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

NedS,

Any update from LG on this Black Screen when on LIVE TV ?

Jeff
by JDazell
Tue Feb 09, 2021 9:46 am
Forum: Third Party Software
Topic: Roku changes channels slowly
Replies: 2
Views: 1434

Re: Roku changes channels slowly

Unfortunately it is the nature of the beast. Roku is slower to resolve channels on startup or channel changes. It is just the way they work.
by JDazell
Mon Feb 08, 2021 2:13 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: LG TV Screen black
Replies: 21
Views: 2470

Re: LG TV Screen black

I have a customer with a brand new 75" LG, who has been using the HD app for months now and suddenly yesterday they are also getting the Black screen when attempting to watch LIVE TV. Exact same behavior as everyone else. The Guide works, able to select recorded, make recordings and view recordings....
by JDazell
Mon Feb 08, 2021 10:12 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Connect Quatro, No Network till Power reset
Replies: 0
Views: 1045

Connect Quatro, No Network till Power reset

I have a customer using an HDHR5-4US with a Fire TV Stick and using PLEX for DVR. Firmware 20200907 Purchased 11/2020 The last connection was Sat Feb 6th from 2200to 2300hrs. Then Sunday at 4pm while attempting to watch the Super Bowl, there was no HDHR on the Firestick and no connection in PLEX. He...
by JDazell
Fri Jan 01, 2021 12:18 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: New Silicondust LTE Filter
Replies: 22
Views: 4390

Re: New Silicondust LTE Filter

Ordered mine Wednesday 30th. Arrived at LA Post Office. Expecting delivery Jan6-11.
I have a customer who has a cell tower within 300meters. Currently I have an LTE filter in line.
Hoping this works better :-)