Search found 722 matches

by jasonl
Sun Aug 25, 2019 1:26 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Will I lose my recordings?
Replies: 3
Views: 608

Re: Will I lose my recordings?

IIRC if it's formatted as internal storage everything will be lost if you reset. If it's external storage it will be fine as long as it's disconnected.
by jasonl
Sun Aug 25, 2019 1:13 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun OTA Live for Roku
Replies: 174
Views: 24730

Re: HDHomeRun OTA Live for Roku

Guide data comes from our guide provider. Shows that don't have episode-specific information (e.g. the news) will get an original air date of whatever the first broadcast of the show was.
by jasonl
Sun Aug 25, 2019 1:10 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Scribe Duo goes offline after hours or days
Replies: 13
Views: 1276

Re: Scribe Duo goes offline after hours or days

Please go to http://my.hdhomerun.com and click on the device ID for your SCRIBE, then System Status, and check the Send diagnostic information box. The next time you see an issue, reply back with the device ID and time and we'll check the logs. If possible, please don't reboot it until we get a chan...
by jasonl
Sun Aug 25, 2019 1:04 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HD Homerun Prime- DLNA just stopped working?
Replies: 1
Views: 591

Re: HD Homerun Prime- DLNA just stopped working?

DLNA devices are discovered using multicast. If you're using a managed switch, you may need to check its configuration to make sure it is passing multicast traffic correctly. If you're trying to find it from Windows, make sure the network is configured as private/home network (Win7/8) or that discov...
by jasonl
Sun Aug 25, 2019 1:00 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Power supply - konrads3
Replies: 8
Views: 759

Re: Power supply - konrads3

The power supply is not why the channels aren't coming in. The card is either not staged or is not authorized for the channels. You need to call your provider and ask them to verify the correct channel packages are added to the card and send a refresh. Give it a couple minutes to go through, then tr...
by jasonl
Sun Aug 25, 2019 12:52 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Dual HDHR4 and DVR software, channel select
Replies: 5
Views: 790

Re: Dual HDHR4 and DVR software, channel select

The HDHomeRun DVR will not work with the devices not having an internet connection. They have to be able to reach our server to submit the channel lineup in order for guide listings to work, which is a requirement for the DVR. As Ned said, you can't set priorities, but you can disable channels that ...
by jasonl
Sun Aug 25, 2019 12:50 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Ongoing Reception issues
Replies: 22
Views: 2255

Re: Ongoing Reception issues

The logs aren't stored locally, they are sent directly to our server. If you want to let me know which channels and when you saw the issues I can check them.
by jasonl
Thu Aug 22, 2019 5:44 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomerun Prime - Unable to view Live TV (black screen)
Replies: 10
Views: 1388

Re: HDHomerun Prime - Unable to view Live TV (black screen)

Please enable the sending of diagnostic information in the HDHomeRun app, reproduce the issue, and reply back. Need to see both sides to determine why it's not working.
by jasonl
Thu Aug 22, 2019 5:41 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Quits playing recording early and marks as complete
Replies: 30
Views: 3281

Re: DVR Quits playing recording early and marks as complete

Do other video apps like Netflix work in between when the app has problems and when you reboot?
by jasonl
Thu Aug 22, 2019 2:07 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Scribe Duo goes offline after hours or days
Replies: 13
Views: 1276

Re: Scribe Duo goes offline after hours or days

What was the network LED showing when it was unavailable? Did you try just unplugging and reconnecting the network cable, and did the LED change when you did that?
by jasonl
Wed Aug 21, 2019 6:23 pm
Forum: Third Party Software
Topic: Is there a HDHomeRun version of msdri.dll for Prime Tuners?
Replies: 22
Views: 2468

Re: Is there a HDHomeRun version of msdri.dll for Prime Tuners?

From what I've seen, the MSDRI instances stay forever. Some of my test machines have dozens of them listed from the various devices I've had hooked up over the years.
by jasonl
Wed Aug 21, 2019 2:55 pm
Forum: Third Party Software
Topic: Is there a HDHomeRun version of msdri.dll for Prime Tuners?
Replies: 22
Views: 2468

Re: Is there a HDHomeRun version of msdri.dll for Prime Tuners?

We don't have an answer to that. Our DRI implementation is contained completely within the device. What Microsoft's driver does from there is as much of a black box to us as it is to you.
by jasonl
Tue Aug 20, 2019 11:47 am
Forum: Third Party Software
Topic: Is there a HDHomeRun version of msdri.dll for Prime Tuners?
Replies: 22
Views: 2468

Re: Is there a HDHomeRun version of msdri.dll for Prime Tuners?

There is no practical difference in timing between them.
by jasonl
Tue Aug 20, 2019 11:31 am
Forum: Downloads & Instructions
Topic: Changelog
Replies: 21
Views: 234819

Re: Changelog

HDHomeRun RECORD (20190815beta1)
* Support playback of recordings on Roku clients.
by jasonl
Mon Aug 19, 2019 5:08 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Scribe Duo goes offline after hours or days
Replies: 13
Views: 1276

Re: Scribe Duo goes offline after hours or days

Showing or not showing on my.hdhomerun.com doesn't necessarily mean anything about the device. The device being offline is just one of many possible reasons why it wouldn't show, but there are others, including the public IP address having changed and the device not checked in since it did, to the P...