Email to support is fine, or upload to imgur or some other hosting site and use the bbcode sharing to post it here.

Leave the sending of diagnostic data enabled and if it happens again let us know so we can check the logs for any issues.

They're waiting on Spectrum to confirm the correct listing. It's not uncommon for Spectrum issues to drag on for a while.

InstaTV should work.

Are you able to pause it with that on-screen and take a picture of it?

It is an issue we've seen before but we have never been able to capture diagnostic data of it happening, because it doesn't happen consistently. It will run fine for months and then one day the part that monitors the recordings stops receiving notifications when new recordings are made. Without logs...

I don't have access to do that. It would have no impact on the issue anyway. We know exactly what was wrong here, your NAS's clock was running about 8 minutes slow per hour. Once that's fixed or you switch the DVR to a different device recordings will work normally.

Does this happen on all channels, only the broadcast channels, or only NBC?

Do you have any other cable devices in the home? If so, how do they look at those same points in the broadcast?

bruiserker wrote: ↑

Tue Nov 12, 2019 1:47 pm

I would at least try using Media Center, just to verify that it's not a VLC or View problem. Bonus is that if Media Center works, you can record DRM channels, as well as having grid guide.

DRM is irrelevant, this is a over the air device:

Dustin wrote: ↑

Fri Oct 25, 2019 6:18 am

OK My box is an HDHR3-DT

So it's not actually recording to a network share, it's recording to a local folder that also happens to be shared? Recording to a share would imply that you have the DVR running on one device but the drive physically attached to something different. You should be able to remove the DVR from it by d...

The listings have been updated.

Seems like it should come in better than it does. It's just coming in with very low signal quality on that channel. What kind of antenna are you using and what direction is it pointed? KIRO and most of the other stations coming in at lower quality are on Queen Anne Hill which is WSW of you, while th...

I would need a device ID that has run a scan and picked up the change in order to update the listings.

They responded back that they are still waiting on HGTV to provide episode data for the new season.

Please enable the sending of diagnostic data on your HDHomeRun and run a channel scan (see https://info.hdhomerun.com/info/trouble ... iagnostics) then reply back with the device ID for your HDHomeRun and we will check the logs. Also, what zip code are you in?