Search found 557 matches

by jasonl
Mon Jul 22, 2019 2:34 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Windows 10 App - Black screen when launching
Replies: 15
Views: 971

Re: Windows 10 App - Black screen when launching

Please open the HDHomeRun app, move your mouse to the top left corner, click on the hamburger stack icon that appears, enable Send diagnostic information, close and reopen the app, and try to watch something. Reply back with the device ID for your HDHomeRun and we will check the logs. can you check...
by jasonl
Mon Jul 22, 2019 2:18 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Channels have disappeared with new firmware?
Replies: 10
Views: 1021

Re: Channels have disappeared with new firmware?

We did nothing (and have no ability to do anything remotely, for that matter). There is a lot of tower work going on right now in preparation for a bunch of channel moves happening on/before August 2. Washington DC is affected, as are most of the TV markets in the northeast, including Philly, Pittsb...
by jasonl
Mon Jul 22, 2019 1:40 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Unable to play channel
Replies: 13
Views: 756

Re: Unable to play channel

Please enable the sending of diagnostic data on the HDHomeRun, run a channel scan, and enable the sending of data in the app (see https://info.hdhomerun.com/info/trouble ... iagnostics), then try to watch something. Reply back with the device ID for your HDHomeRun and we will check the logs.
by jasonl
Mon Jul 22, 2019 1:37 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: MyCloudex2ultra record engine fails to install
Replies: 1
Views: 197

Re: MyCloudex2ultra record engine fails to install

Do you have a Windows PC available that you can attempt the install from or just the Mac?
by jasonl
Mon Jul 22, 2019 1:36 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Strange odd issue
Replies: 1
Views: 391

Re: Strange odd issue

If you let it sit for a bit, does it eventually load?

What signal source are you using with your HDHomeRun? Do the channels have guide listings available when you check the app on another device?
by jasonl
Mon Jul 22, 2019 1:19 pm
Forum: Future Product Discussion
Topic: Develop your own Android box
Replies: 7
Views: 1012

Re: Develop your own Android box

Even at tens of thousands of units that price point isn't realistic. The MiBox and Jetstream can get there because they're using a mediocre, out-of-date SoC that has a full Android TV implementation from the maker, so there's relatively little work needed on the software side to bring something to m...
by jasonl
Sun Jul 21, 2019 3:10 pm
Forum: Guide Issues
Topic: PBS Channel Icons
Replies: 2
Views: 257

Re: PBS Channel Icons

Station logos come as part of the guide data we get from our guide provider. In the case of networks like PBS, CBS, Fox, and so on, those networks submit the logo to the guide provider, and that logo gets set for all stations that are an affiliate of the network. PBS apparently changed theirs, as th...
by jasonl
Thu Jul 18, 2019 4:01 pm
Forum: New UI
Topic: Slow remote control response on Xbox with 20190715
Replies: 4
Views: 363

Re: Slow remote control response on Xbox with 20190715

The Xbox One issues are being investigated.

Android is not a remote issue, it's a bug in the UI version that is loaded. Please go into the Android Settings > Apps > HDHomeRun > Clear cache. Then, go back to the home screen and open the app again. That should force it to load a working version.
by jasonl
Thu Jul 18, 2019 3:57 pm
Forum: Guide Issues
Topic: Listed as Decades - broadcast as Start tv
Replies: 4
Views: 153

Re: Listed as Decades - broadcast as Start tv

Updated
by jasonl
Thu Jul 18, 2019 3:54 pm
Forum: Future Product Discussion
Topic: Servio and Scribe
Replies: 158
Views: 14282

Re: Servio and Scribe

As I understand it, MCEBuddy can only process recordings when there are visible as a filesystem, whether that's a local drive or a network share or something like that. SCRIBE and SERVIO don't support that, but they do have the recorded_files.json that lists all the recordings, and HTTP URLs to retr...
by jasonl
Thu Jul 18, 2019 3:48 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomerun Ap in XBOX One Blank screen this morning
Replies: 8
Views: 472

Re: HDHomerun Ap in XBOX One Blank screen this morning

On Xbox One if you uninstall and reinstall the app it should then load.
by jasonl
Thu Jul 18, 2019 3:47 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomerun Viewer No Longer Working on my Android Box
Replies: 18
Views: 1437

Re: HDHomerun Viewer No Longer Working on my Android Box

We are investigating issues with the interface not loading on Android boxes running old OS versions (6 and earlier).
by jasonl
Thu Jul 18, 2019 3:45 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No Sound in HDHR View or Live TV on NV Shield
Replies: 3
Views: 298

Re: No Sound in HDHR View or Live TV on NV Shield

Please enable Send diagnostic information, quit and reopen the app, watch something for 5 minutes, then reply back with the device ID for your HDHomeRun and we'll check the logs.
by jasonl
Thu Jul 18, 2019 3:44 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No Guide Data
Replies: 6
Views: 355

Re: No Guide Data

WPCH listings added.
by jasonl
Thu Jul 18, 2019 3:40 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: New Interface - Lag
Replies: 4
Views: 473

Re: New Interface - Lag

We are investigating the responsiveness issues on Xbox One.