Search found 554 matches

by nickk
Sat Nov 17, 2018 5:23 pm
Forum: HDHomeRun Premium TV
Topic: Guide Issues - A&E
Replies: 13
Views: 291

Re: Guide Issues - A&E

I forced your account over to Pacific. Please reboot the HDHomeRun so it picks up the new channel lineup.

Nick
by nickk
Sat Nov 17, 2018 4:55 pm
Forum: HDHomeRun Premium TV
Topic: Guide Issues - A&E
Replies: 13
Views: 291

Re: Guide Issues - A&E

Ok, you are in Central which means the Eastern lineup.

The channel authorization and the guide is set to Eastern.

Guide - if you compare the guide from HDHomeRun Setup with http://zap2it.com/ set to your zipcode do they match?

Nick
by nickk
Sat Nov 17, 2018 4:19 pm
Forum: HDHomeRun Premium TV
Topic: Guide Issues - A&E
Replies: 13
Views: 291

Re: Guide Issues - A&E

What is the Device ID of your HDHomeRun?

Nick
by nickk
Sat Nov 17, 2018 4:18 pm
Forum: HDHomeRun Premium TV
Topic: Discovery Channel, TLC, APL - East vs. West Fixed?
Replies: 16
Views: 550

Re: Discovery Channel, TLC, APL - East vs. West Fixed?

@nickk we’re you able to look into A&E as well ? I’m still seeing the same issue, PT guide with ET feeds. Thanks
This will need some more investigation - lets continue in your first thread here: viewtopic.php?f=129&t=70225
by nickk
Sat Nov 17, 2018 3:28 pm
Forum: HDHomeRun Premium TV
Topic: Discovery Channel, TLC, APL - East vs. West Fixed?
Replies: 16
Views: 550

Re: Discovery Channel, TLC, APL - East vs. West Fixed?

We haven't heard back so I switched the guide for Eastern/Central time zone customers to Eastern for DSC, TLC, and APL so the guide is correct in HDHomeRun apps. The app will show the new guide when relaunched. The DVR will pick up the change in the next 2 hours. For Pacific time zone customers I ch...
by nickk
Sat Nov 17, 2018 1:48 pm
Forum: HDHomeRun Premium TV
Topic: PTV Micro Pauses
Replies: 5
Views: 183

Re: PTV Micro Pauses

The symptom could suggest a problem with the rate adaption in the Channels app.

Nick
by nickk
Sat Nov 17, 2018 12:23 pm
Forum: HDHomeRun Premium TV
Topic: Wrong Episode(s)
Replies: 1
Views: 70

Re: Wrong Episode(s)

Discovery, TLC, and Animal Planet have flipped to Eastern feeds. The new Eastern feeds were meant to show up on new channel IDs for testing, not replace the live Pacific IDs.

We have multiple tickets filed and people investigating.

Nick
by nickk
Sat Nov 17, 2018 12:20 pm
Forum: HDHomeRun Premium TV
Topic: Discovery Channel, TLC, APL - East vs. West Fixed?
Replies: 16
Views: 550

Re: Discovery Channel, TLC, APL - East vs. West Fixed?

We have a long standing request in to add additional time zone variants of some channels. The channel variants should have been added with new channel IDs so we could test and map appropriately. Instead the Pacific feeds for these 3 channels are suddenly Eastern time zone. We are waiting to hear bac...
by nickk
Sat Nov 17, 2018 11:43 am
Forum: HDHomeRun Premium TV
Topic: TBS absolutely atrocious - ACraigo
Replies: 20
Views: 756

Re: TBS absolutely atrocious - ACraigo

This specific glitch looks to be the upstream encoder messing up. The encoding out of our system looks to be right but it is encoding the video it is given. I will file a ticket with the upstream provider.

The Stage 2 work is completely bypassing the upstream encoders.

Nick
by nickk
Sat Nov 17, 2018 11:32 am
Forum: HDHomeRun Premium TV
Topic: HDHomeRun Premium TV - marined
Replies: 4
Views: 117

Re: HDHomeRun Premium TV - marined

Unfortunately, I did the same thing but I am not asking you to reinstate the preview. In my mind this glitch makes your product unacceptable for me. I believe the instructions say you can cancel at any time and continue until the end of the current subscription period. Why is cancelling a trial any...
by nickk
Sat Nov 17, 2018 11:29 am
Forum: HDHomeRun Premium TV
Topic: Guide Issues - A&E
Replies: 13
Views: 291

Re: Guide Issues - A&E

Odd - I am not seeing a problem with A&E timezones here.

Will investigate further.

Nick
by nickk
Sat Nov 17, 2018 11:27 am
Forum: HDHomeRun Premium TV
Topic: HDHomeRun Premium TV - vw65bus
Replies: 6
Views: 105

Re: HDHomeRun Premium TV - vw65bus

DVR should now be working.

Nick
by nickk
Sat Nov 17, 2018 11:25 am
Forum: HDHomeRun Premium TV
Topic: No Demo Channels
Replies: 2
Views: 54

Re: No Demo Channels

Problem found and fixed - they should be back when your HDHomeRun next resyncs.

Nick
by nickk
Sat Nov 17, 2018 11:20 am
Forum: HDHomeRun Premium TV
Topic: Discovery Channel, TLC, APL - East vs. West Fixed?
Replies: 16
Views: 550

Re: Discovery Channel, TLC, APL - East vs. West Fixed?

The change wasn't scheduled to go live yet - I have a support ticket in with our upstream provider.
by nickk
Sat Nov 17, 2018 10:14 am
Forum: HDHomeRun Premium TV
Topic: HDHomeRun Premium TV - marined
Replies: 4
Views: 117

Re: HDHomeRun Premium TV - marined

It looks like you canceled the trial, then resubscribed which doesn't restart the trial.

I reset things - you should be good now.

Nick

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