Please enable the sending of diagnostic data on one of the HDHomeRun devices, run a channel scan, and reply back with which one you scanned, and we will check the logs.

Close the HDHomeRun app, right click on your Start menu icon and choose Windows PowerShell (Administrator) or Command Prompt (Admin). Run the following command: Then reopen the app and see if it can find the DVR.

What app/platform are you using to watch?

What's the last octet of the IP address the new DVR PC is using, so we can tell them apart in the logs?

It looks like you have the DVR software running on a Mac as well and that might be causing problems. Please remove the DVR from the Mac by opening Terminal and running:

sudo /Users/HDHomeRun/uninstall


Then quit and reopen the app on the TV and see if it works better.

The EXTEND does not transcode audio.

When going for an extractor, you would need one that can actually decode DD/AC3 audio. If it doesn't, it will only output audio if it's receiving PCM, the same problem the TV itself has.

Are you able to reproduce this reliably? Can you get a video of it happening so we can show that to the team?

Please enable the sending of diagnostic data in HDHomeRun Setup and run a channel scan, then enable the sending of diagnostic data in the viewer app and try to watch something. Reply back with the device ID for your HDHomeRun and we will check the logs. Instructions for enabling the sending of diagn...

Android 4.4.2 is the minimum that will work. Did you re-lock the bootloader after going back to the stock ROM? DRM will not work if the device is in anything other than stock factory condition - unlocked bootloader or any third-party ROM will not pass the checks.

There were no DVR recordings scheduled when the DVR checked in at 4:32pm. The next time it checked in at 6:37 there were recordings, and it started immediate. When and how did you schedule the recordings of The Big Bang Theory? It looks like there was another recording that was to have taken place j...

We are not getting diagnostic data from either of your devices. Can you check and see if the Send diagnostic information box is still checked on both?

When you run the channel scan the HDHomeRun will keep the one with the higher signal quality. If you're using an app that runs its own channel scan, like WMC, NextPVR, or SageTV, you will need to disable the bad source for that channel within that app.

At this point the sending of diagnostic data on the HDHomeRun has turned itself off (it's only active for 10 days), so you'll need to re-enable it and then watch a problem channel for at least 10 minutes.

Please enable the sending of diagnostic data on the HDHomeRun and run a channel scan (https://info.hdhomerun.com/info/trouble ... iagnostics) then watch live TV on a problem channel for at least 10 minutes. Reply back with the device ID for your HDHomeRun and we will check the logs.

No plans for a grid guide at this time.