Search found 740 matches

by jasonl
Sun Nov 17, 2019 2:52 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Channels don’t match
Replies: 4
Views: 104

Re: Channels don’t match

Please enable the sending of diagnostic data on one of the HDHomeRun devices, run a channel scan, and reply back with which one you scanned, and we will check the logs.
by jasonl
Sun Nov 17, 2019 2:43 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Recordings not showing up in Recorded list - skeanie
Replies: 4
Views: 42

Re: Recordings not showing up in Recorded list - skeanie

Close the HDHomeRun app, right click on your Start menu icon and choose Windows PowerShell (Administrator) or Command Prompt (Admin). Run the following command:

Code: Select all

CheckNetIsolation LoopbackExempt -a -n="ef712ba7.hdhomerundvr_23nna27hyxhag"
Then reopen the app and see if it can find the DVR.
by jasonl
Sun Nov 17, 2019 2:36 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Recorded content not saving watch points
Replies: 2
Views: 59

Re: Recorded content not saving watch points

What app/platform are you using to watch?
by jasonl
Sun Nov 17, 2019 2:35 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Moved software to new PC, cant find recordings
Replies: 4
Views: 128

Re: Moved software to new PC, cant find recordings

What's the last octet of the IP address the new DVR PC is using, so we can tell them apart in the logs?
by jasonl
Sun Nov 17, 2019 2:31 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Getting "There was an error while retrieving episodes data" error
Replies: 4
Views: 120

Re: Getting "There was an error while retrieving episodes data" error

It looks like you have the DVR software running on a Mac as well and that might be causing problems. Please remove the DVR from the Mac by opening Terminal and running:

sudo /Users/HDHomeRun/uninstall


Then quit and reopen the app on the TV and see if it works better.
by jasonl
Sun Nov 17, 2019 2:09 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun OTA Live for Roku
Replies: 173
Views: 24360

Re: HDHomeRun OTA Live for Roku

The EXTEND does not transcode audio.

When going for an extractor, you would need one that can actually decode DD/AC3 audio. If it doesn't, it will only output audio if it's receiving PCM, the same problem the TV itself has.
by jasonl
Sun Nov 17, 2019 1:51 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Recording
Replies: 6
Views: 384

Re: DVR Recording

Are you able to reproduce this reliably? Can you get a video of it happening so we can show that to the team?
by jasonl
Sun Nov 17, 2019 1:49 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No video and no sound - GUU
Replies: 3
Views: 26

Re: No video and no sound - GUU

Please enable the sending of diagnostic data in HDHomeRun Setup and run a channel scan, then enable the sending of diagnostic data in the viewer app and try to watch something. Reply back with the device ID for your HDHomeRun and we will check the logs. Instructions for enabling the sending of diagn...
by jasonl
Sun Nov 17, 2019 1:46 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android App and Samsung TV, no DRM channels
Replies: 17
Views: 1156

Re: Android App and Samsung TV, no DRM channels

Android 4.4.2 is the minimum that will work. Did you re-lock the bootloader after going back to the stock ROM? DRM will not work if the device is in anything other than stock factory condition - unlocked bootloader or any third-party ROM will not pass the checks.
by jasonl
Sun Nov 17, 2019 1:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Recording Starts Late
Replies: 26
Views: 1714

Re: DVR Recording Starts Late

There were no DVR recordings scheduled when the DVR checked in at 4:32pm. The next time it checked in at 6:37 there were recordings, and it started immediate. When and how did you schedule the recordings of The Big Bang Theory? It looks like there was another recording that was to have taken place j...
by jasonl
Sun Nov 17, 2019 1:26 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Amazon Fire TV Devices Stuttering After Commerical!
Replies: 12
Views: 1549

Re: Amazon Fire TV Devices Stuttering After Commerical!

We are not getting diagnostic data from either of your devices. Can you check and see if the Send diagnostic information box is still checked on both?
by jasonl
Sun Nov 17, 2019 1:24 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Selecting Best Channel in Extend
Replies: 2
Views: 56

Re: Selecting Best Channel in Extend

When you run the channel scan the HDHomeRun will keep the one with the higher signal quality. If you're using an app that runs its own channel scan, like WMC, NextPVR, or SageTV, you will need to disable the bad source for that channel within that app.
by jasonl
Sun Nov 17, 2019 1:22 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Channels Breaking up - all1word
Replies: 7
Views: 381

Re: Channels Breaking up - all1word

At this point the sending of diagnostic data on the HDHomeRun has turned itself off (it's only active for 10 days), so you'll need to re-enable it and then watch a problem channel for at least 10 minutes.
by jasonl
Sun Nov 17, 2019 1:20 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Pixelation on 2 chanels only with Quatro
Replies: 1
Views: 55

Re: Pixelation on 2 chanels only with Quatro

Please enable the sending of diagnostic data on the HDHomeRun and run a channel scan (https://info.hdhomerun.com/info/trouble ... iagnostics) then watch live TV on a problem channel for at least 10 minutes. Reply back with the device ID for your HDHomeRun and we will check the logs.
by jasonl
Sun Nov 17, 2019 1:13 pm
Forum: Future Product Discussion
Topic: 14 day guide
Replies: 1
Views: 57

Re: 14 day guide

No plans for a grid guide at this time.