I'm seeing diagnostic data from the app and DVR but not the HDHomeRun itself. Please enable the sending of data on the HDHomeRun, reboot it, wait 2 minutes, run a channel scan, then reproduce the issue, leaving it going for at least 5 minutes, then reply back.

Whether or not it needs a restart depends on whether anything it needs to update is in use at the time. You know how Microsoft is. There's no way our installer can predict beforehand if both, neither, or just one or the other will want a reboot, so we can't, for example, tell the 64 bit version to s...

One of the features in the new beta firmware is that there are links to each recording on the DVR's web page which you can use to download the file from the DVR. Install the latest beta software (https://info.hdhomerun.com/info/downloads#beta_software) on a Windows or Mac computer and it will update...

KKPX is running at 36.3kW on an interim antenna lower down the tower, compared to 1000kW on their previous signal, so they can replace their antenna. Their coverage is significantly reduced, especially for people who are using indoor antennas or don't have perfect line of sight. East Bay, it looks l...

20190621 used an earlier VC++ version (2017), while the latest beta moved to the current (2019) version. On a 64 bit OS, both the 32 bit and 64 bit versions get installed, so it is normal for 2 installers to run. Prior versions did the install quietly in the background, but we elected in this new ve...

The issue has been corrected by our guide provider and you should see correct data no later than tomorrow. Please let us know if you see any further issues.

private message sent Got your PM but apparently new users can't send PMs or reply, thanks! --John It's an anti-spam measure. If new users are allowed to send PMs, then everyone starts getting spam PMs. We require a minimum number of posts before PMs can be sent, since it's easy for us to catch spam...

I don't know if this is what you were asking, but I have added listings for the channel.

400 miles? What a load of garbage. Do you mostly see problems on 8/10/12 (excluding 10.2, which is actually carried on 45's UHF broadcast)? The antenna you're using is a UHF antenna, and those channels are on VHF. Those channels kind of work because you're so close to the towers that the power level...

OK I'm seeing that as well. I have reported it to the team.

There's something in the audio stream it doesn't like. We'd like to get a sample recording for our development team to look at. On your Windows PC, please open a command prompt and run: cd "%userprofile%\desktop" "%programfiles%\silicondust\hdhomerun\hdhomerun_config.exe" 11201894 set /tuner0/channe...

Can you watch TV from the HDHomeRun CONNECT Quatro in the HDHomeRun app?

What kind of device are you running the app on?

Can confirm the issue with the FireTV pendant. The investigation is underway.

We aren't aware of any issues with Brazilian channels in the updates. Please enable the sending of diagnostic data on the HDHomeRun, run a channel scan, enable the sending of diagnostic data in the HDHomeRun app (see https://info.hdhomerun.com/info/troubleshooting:diagnostics), and then watch live T...