Updated.

We would like to get some diagnostic data to see what is happening:

In a web browser go to http://hdhomerun.local
NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit ...

Any VPNs installed?

Single router/access point or something more complex like a mesh network?

For the Windows laptop, right click on the Start menu icon and select Network connections, and make sure it shows Private network under Properties at the top.

Gonna call them Get Around To It Media. Whenever they do and listings are available from our guide provider, we will add them.

That is not a thing.

The scan is not finding 11 because the signal is excessively amplified and overloading the input to the HDHomeRun. This distorts the signal and lowers the signal quality, and on that channel it is low enough that it isn't locking at all during the scan. If you are using a ...

KTIV needs to contact Gracenote/Nielsen to get listings set up for that channel as they don't currently have it. The screenshot you sent appears to be using data from a different provider. We have opened a case with Gracenote asking them to get listings for the channel, but it tends to get done a ...

Our guide provider does not have listings for Hasbro Legends yet. We have a ticket open with them asking for the listings.

I'm assuming that LFS is Last Frontier Sports & Entertainment. I put in the listing for the Fairbanks station that has it, hopefully that matches up, otherwise it will have to go to the guide provider and that may take a while.

It is just MyTV in St. Louis when there isn't a game or other related programming on. They must have a different feed for Sioux City since another station has the MyTV affiliation there. We have opened a case with the guide provider to see if they can get the correct listing info from the ...

Do you have lockdown mode enabled on the iOS devices?

I added the listings for the main Matrix Midwest, which is carried on KMOV in St. Louis. I have no idea if the non-sports content will be correct since part of the schedule is carrying repeats of KMOV's newscasts, and it makes little sense to show those in Sioux City, but maybe it will work out ...

If you open Terminal and run: Does it come up as the first hop?

What VPN software? Any third-party firewalls or other security software?

There is no ROUTE-DASH or MMT information for the 4K or FHD channels. These are the two methods by which audio, video, and other data can be carried within the broadcast. There is also no unreferenced audio or video data within the broadcast, so it's not like there's just a problem with the ROUTE ...

They'll post something when it's ready. There is a massive amount of work that goes into all of the documents they produce, just look at all the footnotes.

Nothing is jumping out in the logs. Can you upload a video of what you're seeing to a storage site like Google Drive, Dropbox, or OneDrive, set the permissions so that anyone with the link can access it, and then post the link here?