I am seeing the same or very similar with my Win 11 laptop and old HDHR3-US. The app on Onn Google TV and iPhone works normally.

I hadn't used the Windows app in a few months but reinstalled and tried to use it yesterday and noticed this. From the text behind the splash screen, I see it finds the ...

My laptop is on private network and I do use a mesh system, Nest wifi Pro. My devices that are able to work with HD Homerun Flex 4 all have the same setup as the ones that can't find the tuner. Can't find what the problem is.

If your ISP-provided modem/router has wifi, is that wifi turned off ...

You have two Windows DVRs running, one on 192.168.1.117 and one on 192.168.1.163.

Episode numbers are part of the data we get from Gracenote. They presumably get the data from the networks or the companies that produce the shows. TVDB and TMDB are using fan-submitted data, so it is not always going to match what the guide providers have, especially if episodes end up airing ...

Updated.

We would like to get some diagnostic data to see what is happening:

In a web browser go to http://hdhomerun.local
NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit ...

Any VPNs installed?

Single router/access point or something more complex like a mesh network?

For the Windows laptop, right click on the Start menu icon and select Network connections, and make sure it shows Private network under Properties at the top.

Gonna call them Get Around To It Media. Whenever they do and listings are available from our guide provider, we will add them.

That is not a thing.

The scan is not finding 11 because the signal is excessively amplified and overloading the input to the HDHomeRun. This distorts the signal and lowers the signal quality, and on that channel it is low enough that it isn't locking at all during the scan. If you are using a ...

KTIV needs to contact Gracenote/Nielsen to get listings set up for that channel as they don't currently have it. The screenshot you sent appears to be using data from a different provider. We have opened a case with Gracenote asking them to get listings for the channel, but it tends to get done a ...

Our guide provider does not have listings for Hasbro Legends yet. We have a ticket open with them asking for the listings.

I'm assuming that LFS is Last Frontier Sports & Entertainment. I put in the listing for the Fairbanks station that has it, hopefully that matches up, otherwise it will have to go to the guide provider and that may take a while.

It is just MyTV in St. Louis when there isn't a game or other related programming on. They must have a different feed for Sioux City since another station has the MyTV affiliation there. We have opened a case with the guide provider to see if they can get the correct listing info from the ...

Do you have lockdown mode enabled on the iOS devices?

I added the listings for the main Matrix Midwest, which is carried on KMOV in St. Louis. I have no idea if the non-sports content will be correct since part of the schedule is carrying repeats of KMOV's newscasts, and it makes little sense to show those in Sioux City, but maybe it will work out ...