Search found 744 matches

by jasonl
Mon Oct 14, 2019 1:27 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Optimum (Altice) in NJ Channel 150 (Motor Trend TV) NO GO
Replies: 1
Views: 98

Re: Optimum (Altice) in NJ Channel 150 (Motor Trend TV) NO GO

Please enable the sending of diagnostic data, reboot the HDHomeRun, and run a channel scan (see https://info.hdhomerun.com/info/trouble ... iagnostics) then try to watch channel 150. Reply back with the device ID for your HDHomeRun and we will check the logs.
by jasonl
Mon Oct 14, 2019 1:16 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Another FIOS 4K problem
Replies: 10
Views: 930

Re: Another FIOS 4K problem

Yes, but during testing of the new Android version we identified a UI bug that needs to be corrected for the new Android version to be released. The UI bug has also been fixed internally, but we're in the processing of doing some major work to improve the UI, and it's not quite in a state where it c...
by jasonl
Sun Oct 13, 2019 4:28 pm
Forum: New UI
Topic: Wrong aspect ratio on Windows7 app
Replies: 2
Views: 191

Re: Wrong aspect ratio on Windows7 app

You want to have VLC installed. The Windows 7 app will use its decoders when available, and that generally gives the best results. Note that it needs to be the 32 bit version of VLC even if you're using a 64 bit version of Windows.
by jasonl
Sun Oct 13, 2019 4:24 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Duplicate Games Recording
Replies: 11
Views: 738

Re: Duplicate Games Recording

The DVR can split any stream to do 2 things, either live and a recording or two recordings. The Scribe is setup to record all NFL games with the end time extended by an hour. There was an early and late game on channel 12.1 so that may have something to do with it. I was also watching 12.1 when I n...
by jasonl
Sun Oct 13, 2019 4:20 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Active = No
Replies: 13
Views: 717

Re: DVR Active = No

If you change the email address on the account you will probably need to re-register the HDHomeRun device with the new code. Change it to whatever address you want it under then contact us from that address and we'll send you the code.
by jasonl
Sun Oct 13, 2019 4:14 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Fire Stick 4k
Replies: 171
Views: 27278

Re: Fire Stick 4k

Do you have the latest HDHomeRun app version installed? It blocks the broken decoder from being used.
by jasonl
Sun Oct 13, 2019 4:12 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: My HDhomerun Record always out of date?
Replies: 5
Views: 278

Re: My HDhomerun Record always out of date?

The NAS install works better these days. WD did something that causes weirdness for the package install from the web interface.

rbarr110, you should re-run the NAS Install in HDHomeRun Setup in order to update your NAS to the latest version of the DVR software.
by jasonl
Sun Oct 13, 2019 4:04 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Sound issues - Kendog52361
Replies: 1
Views: 53

Re: Sound issues - Kendog52361

Check your speaker configuration in Windows settings and make sure you have the correct number of speakers set. Sometimes Windows will randomly decide you have 6 speakers connected. If you only have 2, you'll lose everything in the center and surrounds. On a proper 5.1 mix, the commentators will be ...
by jasonl
Sun Oct 13, 2019 3:56 pm
Forum: Guide Issues
Topic: Poor guide in Spain
Replies: 3
Views: 58

Re: Poor guide in Spain

OK, I have opened a case.
by jasonl
Sun Oct 13, 2019 2:56 pm
Forum: Guide Issues
Topic: Poor guide in Spain
Replies: 3
Views: 58

Re: Poor guide in Spain

We will need to open a case with our guide provider so they can investigate why data is missing from those channels. Which ones are you seeing that message on besides Cuatro?
by jasonl
Sun Oct 13, 2019 2:45 pm
Forum: Guide Issues
Topic: channels switched again
Replies: 1
Views: 30

Re: channels switched again

Updated
by jasonl
Sun Oct 13, 2019 2:44 pm
Forum: Guide Issues
Topic: Wrong listings for guide
Replies: 5
Views: 254

Re: Wrong listings for guide

Needs some back-end changes to make it work. Will let you know when it's done.
by jasonl
Sun Oct 13, 2019 2:44 pm
Forum: Guide Issues
Topic: Decades >> no guide data > Detroit MI
Replies: 2
Views: 69

Re: Decades >> no guide data > Detroit MI

Updated
by jasonl
Sun Oct 13, 2019 2:43 pm
Forum: Guide Issues
Topic: ccouple chs misup
Replies: 1
Views: 50

Re: ccouple chs misup

Updated. Let me know if those look right.
by jasonl
Sun Oct 13, 2019 2:33 pm
Forum: Guide Issues
Topic: Bounce 6.3 wrong guide data . ...
Replies: 10
Views: 329

Re: Bounce 6.3 wrong guide data . ...

OK, that's what I needed to confirm. Case opened with the guide provider.