Dear Mr. Nick,

The replacement device arrived today. Thank you for your help and for resolving the issue.
I can confirm that the problem I reported was down to the previous device, which was clearly faulty.
The new Flex Quatro that has just arrived works perfectly, picks up 310 channels, and has ...

To whom it may concern:
I purchased a FLEX 4k/QUATRO set a month ago (17 April). I already own a CONNECT DUO.
After tuning, the new FLEX cannot find many of the channels that the DUO picks up. Same antenna, same cable, everything is the same (I’ve tried dozens of different combinations ...