Search found 3 matches

by federed167
Sat Dec 26, 2020 1:50 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Non-delivery and poor customer service
Replies: 5
Views: 366

Re: Non-delivery and poor customer service

Ticket #142593. Thank you for following up on this.
by federed167
Sat Dec 26, 2020 1:04 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Non-delivery and poor customer service
Replies: 5
Views: 366

Re: Non-delivery and poor customer service

Thank you Nick for the follow up. Understand that USPS is having issue but ignored emails just increase customer frustration, and I shouldn't have to come to this forum to get a response. I did extensive research when deciding to cut the cord and am excited to try out your product.
by federed167
Sat Dec 26, 2020 5:39 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Non-delivery and poor customer service
Replies: 5
Views: 366

Non-delivery and poor customer service

Hi all, I ordered a HDHomeRun CONNECT 4K HDHR5-4K back on 12/4 and still have not received my unit yet. I was told on 12/10 that I would receive my unit in 3-4 business days. Follow up emails have been ignored. Is this the level of customer support I can expect from HD HomeRun?