Search found 12 matches

by PTSD
Sun Jul 25, 2021 11:22 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

P.S. I still have my original CC available as a payment method in my SiliconDust Shop account. I used the same CC to make an unrelated charge on another site two days ago with no problem (and I always copy & paste the details to avoid typos). Please feel free to charge that payment method for anothe...
by PTSD
Sun Jul 25, 2021 11:06 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

I've confirmed "DVR Active: Yes" and successfully started a live recording. Very impressive customer service, also impressed that you can even do that. Thanks a ton Ned!
by PTSD
Sun Jul 25, 2021 9:35 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

At this point my SiliconDust Shop account is still stuck in limbo. I've got two Cancelled subscriptions and no ability to add another. So it seems clear that whatever problem I was having my original subscription renewal had nothing to do with CC authorization... Maybe if you just wipe my Shop accou...
by PTSD
Thu Jul 22, 2021 9:23 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

Final attempts this evening at fixing this (but apparently made it worse): Cancelled my original subscription #648624 and then re-Subscribed, then tried Paying again. Also Failed. Cancelled my original subscription and created a new Subscription #666367 and then tried Paying. Also Failed. Cancelled ...
by PTSD
Thu Jul 22, 2021 5:01 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

For reference, all my previous payment attempts were performed via Firefox 90.0.2. And I just now tried Microsoft Edge v91.0.864.71 - same negative results. Is CloudFlare breaking something on your back end?
by PTSD
Thu Jul 22, 2021 4:55 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

P.S. I also disabled ad blocking for authorize.net and tried again to Pay for my subscription renewal. Still not working... :(
by PTSD
Thu Jul 22, 2021 4:51 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

I just tried setting up a new payment method, this time using an American Express CC. I was able to add the new Payment Method with no issues, but when trying to Pay for my subscription I'm still seeing the same error: "An error occurred, please try again or try an alternate form of payment." This i...
by PTSD
Wed Jul 21, 2021 7:54 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

Thanks Ned. I just tried paying for my subscription again, once with each stored CC, but still seeing the same error: "An error occurred, please try again or try an alternate form of payment."
by PTSD
Wed Jul 21, 2021 11:48 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

Ticket #150938 opened for this issue and referencing this thread.
by PTSD
Wed Jul 21, 2021 11:43 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

I just now tried disabling ad blocking on *silicondust.com but still getting "An error occurred, please try again or try an alternate form of payment." Also tried calling HDHomeRun Sales & Support at +1 (925) 233-2240 but got a recorded message asking me to leave a message myself...
by PTSD
Wed Jul 21, 2021 8:49 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Re: Invalid OTS Token

I noticed that after creating a "new" payment method using my original CC details that the method got completely unlinked from my subscription, and at that point there was a Delete button available in the Payment Methods page. So I went ahead and cleanly deleted that method and created another "new"...
by PTSD
Wed Jul 21, 2021 8:32 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Invalid OTS Token
Replies: 13
Views: 304

Invalid OTS Token

The DVR subscription service has been working flawlessly for me until this morning, when I got an email notice that "The automatic payment to renew your subscription with SiliconDust SHOP has failed." My CC details have not changed since the last transaction in your shop. I tried to submit a payment...