Search found 6 matches

by tunatron
Tue Jul 21, 2020 8:14 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

Re: HomeRun Prime - No Channels Detected

Follow up - called back and got a different tech, seemed to know exactly what the HomeRun was and seemed to know what the "cold hit" meant. He did something else and now everything is good.
Thanks for the information, all.
by tunatron
Tue Jul 21, 2020 5:26 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

Re: HomeRun Prime - No Channels Detected

I'm still waiting on a call-back from a Comcast tech but I will definitely ask about the "cold hit", thanks for confirming that. The responses here have been very helpful - I'll follow up when I hear back from Comcast, thanks all.
by tunatron
Sat Jul 18, 2020 4:55 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

Re: HomeRun Prime - No Channels Detected

OOB Lock shows "Success" and I see the system time in the log was updated correctly when it powered up.
I also notice "CableCARD: invalid session 0xDEAD (cchost_session:261)" in the logs before authentication was successful.
by tunatron
Fri Jul 17, 2020 2:40 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

Re: HomeRun Prime - No Channels Detected

The "Show All" from your edit shows 637 channels, each with a line through them.
I've gone ahead and got through tier 1 support from Comcast - have a level 2 tech calling back in "24-48 hours"

Would there be anything else I can do on my end?
by tunatron
Fri Jul 17, 2020 2:20 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

Re: HomeRun Prime - No Channels Detected

I'm on Comcast Xfinity - The card diagnostics says it is a Technicolor card, the label on the card itself says "Power Key, Scientific Atlanta"

The CA Screen says "Status: Not Staged" and "CA Time: Waiting for Update..."

This imply an issue on Comcast's end?

Thanks for you response.
by tunatron
Fri Jul 17, 2020 1:41 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HomeRun Prime - No Channels Detected
Replies: 10
Views: 1551

HomeRun Prime - No Channels Detected

Hello, I've activated a CableCard from Comcast today and it is detected in the Prime, but see no channels detected when completed. I see the tuners flipping through channels during the scan in their status pages. Also noticed in status that the VCT ID is listed as "N/A" I've run another channel scan...