Search found 6 matches

by budmannxx
Sat Aug 24, 2019 2:51 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

Re: DVR Renewal Charge

I activated a trial of the DVR service, after which I was billed the $35 for the first year. I thought I shouldn't have been billed, because I was a kickstarter backer. SD support is resolving this as we speak (I accidentally used a different email when I activated the DVR service vs. my kickstarter...
by budmannxx
Mon Aug 19, 2019 5:25 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

Re: DVR Renewal Charge

Done: ticket#123289. Thanks!
by budmannxx
Sun Aug 18, 2019 1:33 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

Re: DVR Renewal Charge

Yes, I have checked--nothing. I emailed shop@silicondust.com (I replied to the receipt email) on Aug 8. Are you able to check by order number, receipt number, or anything else? I can send those as soon as I'm able to use private messages here.

EDIT: I replied on Aug 11, not Aug 8.
by budmannxx
Sun Aug 18, 2019 10:15 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

Re: DVR Renewal Charge

...except I can't use the PM feature yet
by budmannxx
Sun Aug 18, 2019 10:14 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

Re: DVR Renewal Charge

NedS, I didn't receive a reply to the email, so maybe no ticket was created? I can PM you my order details, if that would help...
by budmannxx
Sat Aug 17, 2019 9:08 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DVR Renewal Charge
Replies: 10
Views: 1207

DVR Renewal Charge

Hi, I was billed for my first year of DVR service, but I should have been able to use my Kickstarter credit. Please let me know how to do this. I emailed you when I got the receipt, but haven't heard back.