Search found 255 matches

by NedS
Wed Oct 27, 2021 7:17 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Troublesome channel has become more so, with Flex
Replies: 2
Views: 71

Re: Troublesome channel has become more so, with Flex

If it's only on one channel then it's highly unlikely that it's a hardware defect. We would like to get some diagnostic data: Please go to http://hdhomerun.local If it tells you that a firmware update is available, please install it Click System Status Check the Send diagnostic information box Go ba...
by NedS
Tue Oct 26, 2021 9:29 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHR App crashes on start on Shield
Replies: 12
Views: 338

Re: HDHR App crashes on start on Shield

tachtevrenidis wrote: Tue Oct 26, 2021 6:34 pm Bump
Sorry about the delay.

Nothing is jumping out at me in the diagnostic logs. I'll have to get the dev team to take a closer look at this.
by NedS
Tue Oct 26, 2021 12:03 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HELP: Tune Failed - Quattro Connect - via any device - Erik68
Replies: 13
Views: 295

Re: HELP: Tune Failed - Quattro Connect - via any device - Erik68

The DVR registration system is getting reworked, actually. Nick and the devs have a new system in the works that will be much better.
by NedS
Mon Oct 25, 2021 6:12 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Live TV crashing on Xbox Series X
Replies: 11
Views: 266

Re: Live TV crashing on Xbox Series X

What would be the next steps in confirming if its an MS side issue or not? App is pretty much unusable in the current state now. :( We'll know more in a couple of days. Nick is looking into it, and we'll probably reach out to Microsoft, if they don't already know about this. I hear they're actually...
by NedS
Mon Oct 25, 2021 5:05 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHomeRun Prime - Provider cant get it right.
Replies: 11
Views: 126

Re: HDHomeRun Prime - Provider cant get it right.

From the diagnostic data, it doesn't seem to think there are any other channels. The scans end super quick. Did they give you the cablecard you are trying? Just to make sure it is for their system.
by NedS
Mon Oct 25, 2021 4:50 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No recordings for months, but upcoming tasks always has many
Replies: 18
Views: 411

Re: No recordings for months, but upcoming tasks always has many

A Seagate NAS? Those are very old. Can you tell us the specific model number for your NAS?
by NedS
Mon Oct 25, 2021 4:47 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Homerun not working local end server
Replies: 2
Views: 90

Re: Homerun not working local end server

If you tell me your device ID I can check to see if it has connected to our servers recently (guide data and firmware update checks).
by NedS
Mon Oct 25, 2021 4:16 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HELP: Tune Failed - Quattro Connect - via any device - Erik68
Replies: 13
Views: 295

Re: HELP: Tune Failed - Quattro Connect - via any device - Erik68

I'm still angry that a) I didn't get a response to my email and b) the replacement wasn't cross-shipped. For that matter, the replacement's ID should have been added to my account as part of the service ticket. That's my bad, I normally remember to note if DVR subscriptions are involved so that the...
by NedS
Mon Oct 25, 2021 3:47 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Fast Forward crashing
Replies: 1
Views: 52

Re: Fast Forward crashing

It's possibly a video decoder issue on the Fire TV 4K stick that we've been struggling with. We have another update coming out soon to put it back on software-decoding that should help for the time being.
by NedS
Sat Oct 23, 2021 5:59 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HELP: Tune Failed - Quattro Connect - via any device - Erik68
Replies: 13
Views: 295

Re: HELP: Tune Failed - Quattro Connect - via any device - Erik68

They didn't have any CONNECT models on hand at the moment, so they upgraded you to the newer and better FLEX model at no extra charge. The DVR issue has nothing to do with the FLEX's ability to store recordings. Rather, your DVR subscription was still tied to the old unit, and the registration link ...
by NedS
Wed Oct 20, 2021 3:02 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Xbox series x choppy video
Replies: 14
Views: 409

Re: Xbox series x choppy video

Dragonwyntir wrote: Wed Oct 20, 2021 5:20 am What happens on November 15th?
The new Halo Infinite game comes out ;)
by NedS
Wed Oct 20, 2021 2:51 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Wireshark ALP protocol decoder
Replies: 4
Views: 136

Re: Wireshark ALP protocol decoder

If you would host a binary for x64 Windows and x64 Linux that would be handy. Additionally, was this submitted to Wireshark to be merged upstream? If you have a link to that I'd vote for inclusion. If I recall correctly, we need to resubmit with some minor changes, and the dev team hasn't had time ...
by NedS
Tue Oct 19, 2021 11:20 pm
Forum: Future Product Discussion
Topic: Running HDHomeRun offline without Internet for short periods
Replies: 10
Views: 386

Re: Running HDHomeRun offline without Internet for short periods

I don't understand where you get the "port". It depends on how the DVR is set up. I'm trying to think of a good/easy way for people to find this information out. I guess you could use this URL: https://my.hdhomerun.com/discover However, that won't work when you're offline, so you would ne...
by NedS
Tue Oct 19, 2021 11:12 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Xbox series x choppy video
Replies: 14
Views: 409

Re: Xbox series x choppy video

mja11892 wrote: Tue Oct 19, 2021 8:50 pm Any word on update?
I don't think we've been able to reproduce this on an Xbox One. I'll ask the dev team, but we may have to buy a Series X or Series S for research. We might need to do a lot of research on November 15th, too..